The Modifications Specialist I position is responsible for quality completion of Internet marketing enhancements as requested by customers, including updating websites, social media and other Internet marketing solutions. These requests are received by the Modifications Specialist Level I via inbound call center and/or offline e-mail center in a fast-paced environment and require routine use of WYSIWYG HTML editor and Adobe Photoshop.
Essential Functions and Responsibilities:
Receive and resolve approximately 20-30 inbound telephone calls and/or e-mail inquiries per day via queuing system, maintaining a high level of customer satisfaction.
Routinely consult directly with clients to affect positive changes to their Internet marketing service, including applying changes to websites, social media and other services.
Routinely communicate technical information in a non-technical way, including providing step-by-step instruction.
Complete copy enhancement requests by creating new content and/or manipulating existing content using on-page search engine optimization best practices.
Complete changes to website and social media services by using a WYSIWYG editor and/or making adjustments to HTML/CSS code.
Complete graphic design updates, including cropping, resizing, enhancing images, using Adobe Photoshop.
Review and recommend enhancements to website and social media services using commonly accepted design principles.
Quickly review complex situations, determine possible solutions, and work with clients towards those so
Job Qualifications/Experience Required:
Self-starter with ability to problem solver with excellent customer service skills and ability to problem solve.
Ability to type 40 words per minute (WPM).
Must be able to multi-task and work well in a fast paced environment.
Must be able to understand and apply new technical material, quickly.
Demonstrated excellent verbal and written communication skills.
Demonstrated knowledge of graphic design, web design, and/or social media.
1-2-years' experience in fast-paced work environment (i.e. call center, office environment).
BA in Liberal Arts or equivalent work experience is a plus.
Consultative sales experience is a plus.
Employment with Web.com is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship.
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.