Manager, Respite and Residential Supports
Residential and Respite Services Team
Director, Operations and Administration
Hours of Work:
Days, evenings, weekend, overnights, and holidays
This position will be filled on a first come basis and job offers maybe made before the closing of the posting, we encourage you to apply early.
Under the guidance of the Director, Operations and Administration and through active participation with the leadership team, the Manager of Respite and Residential Supports will be responsible for planning, directing and overseeing the management of all client’s support needs within our residential and respite programs. The Manager of Respite and Residential Supports will also be responsible for; evaluating the performance of direct reports, providing feedback and mentoring, overseeing programming, contributing to staff professional development, interviewing and hiring of support staff, developing departmental budgets, and overall oversight of operational needs of the program.
DUTIES AND RESPONSIBILITIES
- Provide direct service and support to individuals or clients, such as handling issues, conducting a needs evaluation, or resolving complaints.
o Ensure that each person receiving support is provided with the necessary support and guidance to create an Individual Support Plan (ISP);
o Ensure staff training and adherence to behavioural and/or medical protocols and support strategies as outlined in the ISP and/or Behaviour Support Plan (BSP)
o Ensure that regular review, monitoring, strategy development, documentation and follow up occurs with individuals in regard to meeting outcomes identified in ISPs or POCs;
o Communicate with community and act as a liaison between organization and community groups (school, other homes, etc.).
- Contribute to the completion of all relevant reports to the Ministry of Children, Community and Social Services, including but not limited to Serious Occurrence Reports (SORs) service volumes, licensing and compliance, Quality Assurance Measures, Health and Safety Reports etc. Manage the preparation and maintenance of reports necessary to demonstrate high quality programming. Prepares periodic reports for the leadership team, as necessary or requested, to track progress toward program and agency goals.
- Review financial statements, budgets, invoices, personnel activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
o Conduct and administer planning budgets, authorizing expenditures, establishing rates, and coordinating financial reporting.
o Monitor supplies in home to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
- Maintain awareness of advances in the developmental services sector, government regulations, funding resources, and legislative requirements:
o Possess and demonstrate knowledge of First Aid, CPR, CPI, WHMIS, Occupational Health and Safety Act, fire prevention and safety procedures and other areas as deemed necessary by the association;
o Ensure that Health and Safety, Serious Incidents/Occurrences and Crisis Management Plans are understood, followed and reported.
- Immediately advise the Director and/or Executive Director of serious issues/problems/concerns regarding staff, buildings, equipment and vehicles
o Answer emails in timely fashion to maintain communication with staff;
o Update memo binder with critical information for staff regarding (changes, organization information, etc.) as well as well as the communication binder regarding client specific information.
- Problem solve and develop solutions for program and staffing issues.
- Provide transportation to individuals via association or public transit as required.
- Assist HR in the hiring process including recruitment, screening, interviewing, selection, orientation and staff training.
- Direct, supervise and evaluate work activities of, program coordinator, front-line support staff, and other personnel, including:
o Establish work schedules and assignments for staff, according to workload, budgets and program needs;
o Evaluate the work of staff, volunteers and students to ensure that programs are of appropriate quality and that resources are used effectively;
o Oversee staff in the implementation of plans and strategies as directed by the Senior Behavioural Therapist, specialists and/or consultants e.g. physiotherapist, speech pathologists, psychiatrists, etc.
o Conduct performance evaluations and performance manage staff members as required.
- Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
o Participate in the determination and implementation of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
o Prepare program updates to inform the leadership team of the status and implementation plans of programs, services, and quality initiatives.
- Act as a resource and liaison with other people within and external to the agency including: families, community agencies and others;
- Communicate regularly with other managers, the Director, Executive Director and other designated contacts within the organization.
- Report to Director, Operations and Administration or designate any contravention of the legislation, standards, or policies and procedures, e.g. defective equipment or hazards in the work environment;
- Understand and follow guidelines for financial accountability with respect to petty cash, purchasing for the individuals and the program, individuals’ accounts etc;
- Each staff member is required to keep up to date all training as required, request additional support and guidance if unsure of how to manage a situation.
At Hopewell, we recognize that core organization specific employee behaviours are fundamental to the success of our organization. Through actions, all employees support the Mission, Vision, Values, and Principles, of Hopewell. Thus, the following responsibilities are core to all jobs at Hopewell, including this one. All employees in all jobs are expected to:
Be reliable, this includes:
- Being prepared to start your shift as scheduled;
- Completing required tasks at appropriate times (during shift);
- Following through on the directions given by the Manager.
Adhere to the guidelines and regulations established in the workplace, this includes:
Complete documentation and training, this includes:
- Adhering to Hopewell’s Policy and Procedures (e.g. Health and Safety Guidelines, Confidentiality etc.);
- Recognize, identify and report problems, contentious issues and serious incidents, including recommending solutions to the manager where appropriate;
- Always behaving in professional, legally and ethically compliant manner;
- Demonstrating a strong commitment to continuously improving the Quality of Life of individuals so that they may live with dignity and respect.
Maintain healthy internal relationships, this includes:
- Completing necessary paperwork on shift, with high levels of data accuracy and attention to detail;
- Participating in ongoing training and development and ensure all mandatory training requirements are met and maintained.
- Recognizing and responding to vocalized and implied needs of residents in a timely, nurturing and professional manner, as well as working well with workplace peers/colleagues;
- Maintaining a positive attitude about the workplace is critical to maintain a pleasant relationship with residents and peers;
- Directly reporting potential/actual areas of concern about residents/peers to their team leader or manager.
- Work flexible hours within a variety of settings as required by the changing needs of the program and the people we support;
- Flexible hours as needed, rotating on-call schedule and associated responsibilities;
- Must have valid class G driver's license.