NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking aSenior ServiceNow Developer - Canada Remote position. to join our team in Toronto, Ontario (CA-ON), Canada (CA).
This ServiceNow Developer / ITSM System Administrator is responsible for applying innovative technical solutions to business processes, maintaining applications, consulting with business analysts and/or project managers to develop technical solutions, developing the design and functional specifications, performing pre-implementation training, and providing post-implementation support.
Experience developing on SaaS (Software as a Service) based tools (ServiceNow), with a focus on implementing ITIL processes
ServiceNow platform development
Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
End-to-End Service Catalog development and complex workflows
Applies innovative technical solutions to business and the application processes
Defines and documents procedures for processes and workflows
Works on multiple projects as a project team member, occasionally as a project leader
Responsible for troubleshooting problems as reported by users
Supports Web access and electronic messaging services and maintains a secure systems environment
Communicates effectively with management and other members of the project
Integration of disparate systems using SOAP and REST APIs
Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration
Creation of Web Service for data integration
Additional duties as assigned and defined by management
Degree in Computer Science or other related field or 4-6 years equivalent work experience
3-5 years ServiceNow development experience and 7+ years ITSM and Java development
Domain Separation Experience.
Configuration experience in following modules on dedicated as well as shared instances
(IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management and Asset Management)
Development experience in following areas -
Business Rules, Access Control Rules.
Script Includes - Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web ServicesGlide, RecordGlide, AJAX Workflows, JSON Encryptions. Plugin Notification Reporting Discovery Integration, SSOMID, ServerLDAP
Works effectively in a team-oriented, collaborative environment
Strong interpersonal and oral communication skills
High level of expertise in multiple system environments
Proven problem-solving abilities and strong attention to detail and quality work output
Enthusiasm for customer service and IT support as well as learning new software technologies
Service Now Admin Certification
ITIL Foundation Certification
Java Script certification will be a plus
Aware of SCRUM methodology
Good SQL & RDBS knowledge
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.