Meals on Wheels (MOW) Program Assistant

Dixon Hall Neighbourhood Services - Toronto, ON (il y a 30+ jours)

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Job Title:

Meals on Wheels (MOW) Program Assistant


Permanent, Part-time (18 hrs/wk)





Salary Level:


Job #:


Dixon Hall Neighbourhood Services is multi-service agency located in the heart of east downtown Toronto. For 90 years, we have been touching the lives of thousands of our community’s most vulnerable residents by providing a range of programs and services across every stage of life.

Reporting to the Supervisor, Meals on Wheels (MOW), the MOW Program Assistant is responsible for providing support to the MOW Program by performing a variety of duties. Ensuring that clients of the MOW Program receive the services that they have requested. Dixon Hall staff have the resources they require to serve clients, and volunteers experience opportunities that are both meaningful and supportive of the goals and mission of the MOW program and Dixon Hall Neighbourhood Services.

The MOW Program Assistant’s job is highly interactive and requires the touch of a person who enjoys meeting and working with new people on a regular basis The Program Assistant is required to perform their duties in a manner consistent with Dixon Hall’s Mission. Vision and Values, ensure safety, and demonstrates customer service excellence.


  • Assist with scheduling, directing and supporting the Meals on Wheels volunteers
  • Print Daily route Sheets for Drivers and Runners
  • Respond to client inquires, issues and/or concerns, Emergencies, complaints and communicate critical information to the Meals on Wheels Supervisor.
  • Provide Volunteers with appropriate instructions, materials, and support.
  • Work with staff drivers to ensure that meals are picked up on schedule from the food providers as required by the daily program schedule.
  • Communicate client’s updates to the Meals on Wheels Supervisor.
  • Deliver meals when necessary.
  • Liaise with food providers and partners, as required.
  • Ensure that the kitchen is restored to order at the end of each shift.
  • Foster positive relationships with clients, volunteers, and staff.
  • Work under the guidance of the agency program, policies and procedures, including the Mission and Values of Dixon Hall.
  • Meet regularly with manager to discuss individual, team and program effectiveness.


  • Relevant University Degree or college diploma foreign degree equivalency recognized.
  • Experience supervising or managing volunteers.
  • Excellent communication, interpersonal and organizational skills.
  • Strong verbal and written English language communication skills, fluency in additional languages will be considered an asset.
  • Adaptable to meet changing requirements of the role.
  • Attentive to details, strong follow-through skills with the ability to take initiative.
  • Able to work independently with minimal supervision and as part of a team.
  • Experience supervising or managing volunteers.
  • Able to manage multiple priorities in a fast paced work environment.
  • Experience and knowledge of various data bases and Windows-based applications.
  • Must be qualified to legally work in Canada for the Agency.
  • Able to provide a “Clear” or satisfactory Vulnerable Sector Police Check as determined by the operational requirements of the program.

To apply, please email your resume and cover letter as a single Word or pdf document to hr@dixonhall before January 22, 2020 at 4:30 p.m. quoting File #19-SRS-26 in the email

Dixon Hall Neighbourhood Services is committed to developing an inclusive selection process and work environment. If contacted for an interview, please advise the hiring manager if you require any accommodation during the interview process. The hiring process is governed by Dixon Hall Neighbourhood Services Race Relations and Employment Equity Policies.

Job Type: Part-time

Salary: $22.76 /hour


  • Secondary School (Preferred)