In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority
(Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Under the general supervision of the Program Coordinator, and using a trauma-informed approach, the Mental Health & Substance Use Systems Navigator (Navigator) offers a supportive and collaborative service that facilitates awareness and pathways to services and resources available in government and community agencies. The role is twofold:
1. The Navigator offers Inquiry, Consultation, Education and Information Services for youth, young adults, families, and service providers primarily by walk-in, phone/email and groups to help navigate mental health and substance use resources. The Navigator facilitates a pathway to resources by skillfully identifying the range of youth and family needs, and, using expert knowledge of the mental health and substance use system, to match the family s needs with the appropriate resources.
2. The Navigator also offers Follow-Up Support and Safety Planning Services for children, youth and young adults discharged from emergency departments and acute psychiatric care and/or referred by crisis services to facilitate pathways to appropriate community-based services and supports and ensure safety plans are understood and operationalized.
Travel may be a requirement of this position. Transportation arrangements must meet the operational requirements of Island Health in accordance with the service assignment and may require the use of a personal vehicle.
Education, Training And Experience
Bachelor of Social Work degree (B.S.W.) from an accredited school of Social Work. Current full registration with the BC College of Social Workers.
2 years of recent related experience in service work with children, youth and families with mental health and/or co-occurring mental health, with special needs and/or substance use issues; advanced crisis intervention and resolution strategies; advanced knowledge of available programs and services, their interrelationships, and their function in delivering care in the community.
Understanding of mental health and alcohol and drug addiction issues; psychiatric risk assessments, psychiatric and substance use treatment methodologies, crisis intervention and response techniques and strategies, the change process, and community dynamics. Knowledge of applicable legislation, such as the Mental Health Act, Infants Act and the Adult Guardianship Act.
Valid BC Driver's License.
Skills And Abilities
Broad and comprehensive knowledge and capacity to navigate relevant systems and resources and establish strong public relations.
Ability to work independently, plan and organize workload, maintain flexibility and establish priorities and meet deadlines.
Ability to work effectively in partnership with other disciplines and as part of a complex system of care.
Demonstrated and proven interpersonal and clinical skills, including crisis intervention, stabilization, and de-escalation skills in order to effectively manage children, youth and families in crisis.
Clinical understanding of serious psychiatric disorders
Effective interpersonal, organization and teaching skills.
Ability to communicate with clients and their families, physicians, colleagues from within island health as well as external organizations.
Effective oral and written communication skills including interviewing, interpersonal and leadership skills, instructional skills, problem-solving ability and conflict resolution skills.
Demonstrated listening and information seeking skills that promote communication and lead to a co-operative approach to problem solving within an interdisciplinary setting.
Demonstrated judgment, good observation and client assessment skills, tact and empathy
Ability to work professionally and effectively with complex/at-risk clients.
Demonstrated ability to adjust to new or unexpected events/changing clinical demands and to problem solve.
Ability to operate a personal computer with a variety of windows based software and other office equipment.
Educate and provide consultation to patients/families, support groups, and other health care professionals, including development and coordination of in-services, presentations and facilitation skills
Comprehensive knowledge of mental illness, substance use disorders and treatments
Comprehensive knowledge of the functions and principles of case management