Release Manager - Change Control

Fujitsu - Toronto, ON (il y a 30+ jours)

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IND123HM

Fujitsu is the leading Japanese information and communication technology company and a leading provider of IT products and services including hardware, software, networking and business solutions to customers in more than 100 countries. We are known for our ability to harness the power of IT for our clients and to build innovative practices and solutions. At Fujitsu, you will find a dynamic work environment with multidisciplinary teams involved in stimulating projects. Fujitsu is where you can pursue your full career potential. We enable our employees to grow as individuals, mature as industry professionals and proudly succeed as key members of the Fujitsu team.

The

Release Manager

-

Change Control

will work with key stakeholders in the Education practice to apply a structured methodology and lead change management activities as we implement a new Student Information System (Aspen) to school boards across Canada.

Responsibilities:
Oversee the rollout of software and related hardware and maintain a list of critical applications.

Work with the Teams to ensure that software changes are auditable and that only correct, authorized and tested versions of software are installed.

During the planning and rollout of upgrades and changes ensure that known issues are addressed and problems are escalated appropriately.

Analyze incidents / problems registered by service desk to ensure future Changes incorporate appropriate response to those incidents and problems

Ensure Change handover / knowledge transfer between Development teams, Operational teams and Service Management teams.

Ensure all Change documentation and information is produced and distributed appropriately to make sure products are able to be fully supported post launch.

Oversee the rollout of software and related hardware and maintain a list of critical applications.

Design and implement efficient procedures for the distribution and installation of changes to IT software and hardware.

Work with Product and Project Managers to ensure that hardware and software changes are auditable and that only correct, authorized and tested versions of software are implemented into production.

Plan Change across all environments - Plan, schedule, co-ordinate and manage end-to-end movement of all Changes through the development lifecycle to the live environment.

Reporting to leadership on change trends and events within the organization that will impact the business operations.

Ensuring that key stakeholders are kept informed through the Service and Change lifecycle and that expectations are managed.

Champion Service and Delivery Management processes and ensures that delivery principles and processes are established and adhered to.

Encourage teams to use them by demonstrating best practice as well as training and information dissemination to other stakeholders.

Identify potential risks and conflicts prior to a deployment and ensure that all necessary checks are carried out before approval is given to the deployment teams

Be a main point of contact for Change communication ensuring that all stakeholders are aware of the high level and product-specific planning, scheduling coordination and communication of Changes

Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan

Qualifications

Qualifications:
At least 4 years of progressively responsible positions focused on Release Management/change control activities and/or equivalent combination of education and experience.

Change management certification or designation desired.

Effective planning and organizing skills to deliver workload in timely manner.

Self-motivated and ability to adhere to deadlines

Experience and knowledge of change management principles, methodologies and tools

Excellent active listening skills

Ability to clearly articulate messages to a variety of audiences

Ability to influence others and move toward a common vision or goal

Problem solving and root cause identification skills

Must be a team player and able to work collaboratively with and through others

Familiarity with project management approaches, tools and phases of the project lifecycle

Experience in an Agile environment

Experienced in using Agile Lifecycle management tools ( we use Microsoft Azure DevOps tool)

Experienced in using Software repository and version control tools ( we use Git Repository)

Familiarity with Trunk based development and Gated commits

Job

Consulting

Primary Location

Canada-ON-Toronto