The primary function of the Department Manager (DM) Sales Floor is to manage the sales floor. This includes supervising and training associates, managing associate performance, and ensuring adequate department coverage through influencing scheduling of associates. This also includes managing stock level for the department, changing prices to reflect the most up- to-date markdowns and reductions, and performing cost overrides. The DM Sales Floor also uses internal systems and generated reports to plan inventory levels, track and resolve any issues, check order or sales management system, and retrieve key information. The DM Sales Floor is responsible for keeping management informed, executing daily assigned tasks, and maintaining product knowledge. The DM Sales Floor is also responsible for providing excellent customer service by greeting customers, fulfilling customer requests, identifying customer needs, and handling customer concerns. The DM Sales Floor is also required to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. The DM Sales Floor operates store equipment and supports other departments as needed. Lastly, the DM Sales Floor is responsible for completing all other duties as assigned. Requires morning, afternoon, and evening availability any day of the week. Required to work a schedule as determined by sales, customer, and business needs, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day require advanced notification and approval by supervisor. Hourly Full Time, Part Time or Seasonal: Generally scheduled 40, 24 to 30, or 0 to 40 hours per week respectively; more hours may be required based on the needs of the store. This position reports to an Assistant Store Manager and leads hourly associates.
### Job Requirements
High School Diploma or equivalent.
2 years experience in a fast-paced retail environment (e.g., big-box stores, food service, customer service experience), including at least 1 year supervisory experience OR 6 months Lowe's store sales floor experience.
Experience with computer and web-based systems (e.g., email, web-based applications, delivery/scheduling systems, online ordering systems, training).
1 year customer service experience in a home improvement setting.
1 year work experience in department (e.g., millwork, plumbing, tools).
Knowledge of power equipment operation (e.g., forklift, lift truck, order picker).
Knowledge of Lowe's installation services.
Lifts up to 40 pounds without assistance; may lift up to 50 pounds with or without assistance.
The Department Manager - Sales Floor may be required to perform job activities, with appropriate intermittent relief where applicable, under difficult work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to constant/intermittent sounds (if applicable).
Lowe’s Canada is an inclusive employer. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.