Reporting to the Associate Director Campus Public Safety (Security Services), the Operations Manager is responsible for providing a high level of organizational & leadership skills to the Security Services Department under Campus Public Safety. The Operations Manager will promote and maintain a safe and healthy environment for students, staff and visitors to campus facilities, in conformity with applicable laws, regulations and codes. He/she will troubleshoot, assess and resolve problems using specialized skills and technical knowledge. The Operations Manager will provide advice to unit members on problem resolution, & will develop and implement procedures and/or controls to enhance the operation of the unit and will participate in the development and implementation of new initiatives that support the strategic direction of the department/unit by keeping abreast of new developments and trends in the security field
Oversees the Macdonald campus security services department including but not limited to events planning security, construction security, agency personnel, the Security Operations Centre (SOC) activities, allocation of personnel, etc.
Responds to complaints re services rendered by agency personnel & ensures issues are addressed and rectified
May conduct the investigation of incidents that occur at the University (works with the Supervisor responsible for investigations); prepares evidence for court appearances and serve as a witness.
Ensures that policies and programs are developed
Ensures the development and maintenance of training manuals in regards to the department's policies & procedures, as well as the agents' roles & responsibilities.
Liaise with various law enforcement authorities as well as the Contracted Agency management team and ensures that good working relationships are maintained.
Participate in the strategic development of tactical plans.
Supervise, manage, coach & motivate McGill employees as well as agency personnel
Maintain the department’s employees’ weekly work and On-call schedules.
May be called upon to represent the department and the Associate Director – Campus Public Safety (Security Services) at various meetings and events and/or during his/her absence.
Participate in various crime prevention campaigns.
Provide safety training to McGill students, faculty & staff
May be called upon to assume the role & responsibility of Incident Commander during a crisis, emergency or disaster in accordance with the University’s Emergency Response Plan.
Liaise and work with the Emergency Management & Preparedness unit in order to send out communications during an emergency, to coordinate ICS training, to participate in the planning of events on campus and to assist in After-Action reviews and post-incident debriefs.
Exercises any other function conferred by the Associate Director, Campus Public Safety (Security Services).
Minimum Education & Experience:
Three (3) years' related experience
Other Qualifying Skills And/Or Abilities:
Demonstrated ability to work under pressure, adapt to changing circumstances and priorities, work both autonomously and as part of a team and deliver a high volume of superior quality work. Proven organizational and leadership skills with the ability to set priorities and multi-task to meet deadlines. Ability to work simultaneously on a range of projects requiring different skills and resources. Proven experience working independently, with minimal guidance. Demonstrated decision-making and problem-solving skills. Ability and competence to work in a PC environment. Strong report writing and project planning skills. Excellent written and communication skills in both English and French. The following certifications/trainings are considered assets: First Aid and CPR certification; Level 100, 200 & 300 Incident Command System certification; Emergency Operations Centre Training; CPP designation; ASP Construction Attestation.
Associate Director Campus Public Safety
(Grade 04) $51,600 - $64,500 (midpoint) $83,900
Facilities Management and Ancillary Services
Security Services - Macdonald Campus
Hours Per Week:
Regular Work schedule:
8 hour shifts covering anywhere from 08h30-18h00 (Monday-Friday) May be called upon to work evenings, nights and on weekends
How To Apply:
Please submit your cover letter and curriculum vitae, clearly indicating the reference number, to Facilities Management and Ancillary Services:
McGill University, Facilities Management and Ancillary Services (HR), Area Personnel Office
1010 Sherbrooke Street West, 10th floor
fmas.hr [at] mcgill.ca
The deadline to apply for this position is March 5, 2020 at 5:00 PM.
- Current employees: please indicate your McGill ID number in your application.*
We thank all applicants for their interest in McGill University. However, Facilities Management and Ancillary Services will only contact applicants selected for an interview.
The masculine is used to lighten the text, without prejudice to the feminine form.
McGill applicants, covered by the McGill Non-Unionized, Non-Academic Personnel Policies and Procedures, must apply to a regular M and Excluded position within ten (10) working days of the date of publication to maintain internal priority.
McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, firstname.lastname@example.org or 514-398-3711.