243 Consumers Road, Toronto, Ontario, M2J 4W8
Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
Why this role is important?
The primary responsibility of the Pharmacist is to provide support within the Health Solutions programs and services in both the Drug Solutions portfolio and the Workplace Wellbeing portfolio. The Pharmacist will provide direct support to patients, caregivers and members of their health care team enrolled in the HealthWATCH Drug Plan, Specialty PPN, Cannabis programs, Health Coaching, Virtual Care, Cancer care programs. The Pharmacist will also provide comprehensive Drug Formulary Management services for traditional and specialty drugs and directly work in the Prior Authorization programs we offer. As a patient-oriented professional, the pharmacist is responsible for providing medication support services to fulfill the health care needs of each patient in compliance with provincial and federal pharmacy regulations and in accordance with established corporate procedures.
What You'll Do:
Complete monthly formulary reviews of traditional and specialty drugs and make recommendations for coverage
Provide Prior Authorization (PA) program support by completing PA application reviews, answering patient and physician questions, develop and revise PA criteria and execute on related forms.
Development and ongoing maintenance of specialty drug formulary and associated criteria to support the Specialty PPN programs
Attend and contribute to clinical formulary teams – Value Assessment Team and Clinical Advisory Board on a regular cadence
Provide Virtual Care consults to enrolled patients and respond to information requests as it relates to medication therapy and drug information
Leverage digital platforms to respond to end users and deliver pharmacy services in various modalities, virtual consults, by phone or chat
Utilizing Health Coaching principles to interact with patients enrolled in the Health Coaching program and support them through direct consultation that works toward achieving their goals
Develop and track health outcome measures and support the achievement of such in enrolled patients
Adopt patient centric approach to ensure that patients’ needs have been met and in parallel that patients have successfully achieve all the desired outcomes of treatment.
Develop and maintain specialized knowledge of drug therapy for Oncology and cancer related syndromes and conduct individualized consults for enrolled patients and their caregivers
Conduct presentations to clients as required to drive understanding of products and services
Support patient and client inquiries in both English and French via all channels – phone, text, email, chat, video conferencing. The requirement to provide patient consultations at off peak hours during weekday evenings may occur.
Maintain privacy and confidentiality according to provincial and federal regulations
Demonstrate teamwork, engagement, and apply Blue Culture and Core Values in all interactions
What You'll Need:
Minimum of university undergraduate degree in pharmacy
Licensed in the province of practice in Part A of the register
Minimum 3 years of relevant pharmacy experience in community, hospital, or specialty pharmacy
Experience and/or knowledge of specialty pharmaceuticals & biologics an asset
Experience in formulary drug management including special/prior authorization an asset
Background or Specialty in Oncology
Experience with Health Outcome measurements, insights and applications
Excellent organizational skills with attention to detail
Ability to work collaboratively in a team environment
Strong interpersonal and leadership qualities
Excellent verbal and written communication skills
Strong aptitude to learn technology and work out of different systems and patient engagement platforms
Ability to work under stress, with short lead times, and changing customer demands with short turnaround
Bilingual in French and English is an asset
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Type of Role:
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.