Customer Service Representative

Fibernetics Corporation - Cambridge, ON (il y a 30+ jours)

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Your Invitation

At Fibernetics, we offer a high energy, professional yet casual work environment with the opportunity to make a difference every day. It's an environment where everyone’s contribution is rewarded and valued. We take pride in our ability to have fun and celebrate our successes together. In return, we are looking for people who are passionate about their work and have a drive to succeed. If we are describing you, then consider being apart of the Fibernetics Team!

We are seeking a skilled Customer Service Representative to be a Tier 1 Help Desk representative and member of our NEWT Support team. Your responsibilities will revolve around providing support to our customers and users over the phone, through email, and in chat sessions. In the very near future, this role will be based out of the Gaslight district in beautiful downtown Galt.

Ways You Contribute

You will provide a positive support experience to our Business customers and users
You will create quality tickets for our Subject Matter Experts to review and resolve
You will collaborate with the Support team
You will triage and route phone calls to the proper tech support agent for the best customer experience
You will identify opportunities to recommend enhanced customer solutions and execute sales
You will ensure feedback regarding tickets is communicated to the appropriate person
You will assist the Support team with improving processes, documentation, training material, and tools
You will follow-up with customers and partners to ensure resolution satisfaction
You will work in a team environment to resolve customer and partner issues
You will perform other duties based on the needs of the business as they arise

What Makes You Awesome

You have exceptional customer service skills
You have outstanding comprehension and communication skills (written and verbal)
You have the ability to learn and understand technology changes at a rapid pace
You are a fast learner and eager to add value
You take pride in helping internal and external customers

Skills Considered an Asset

You have experience in technical support customer service role
You have experience in the Telecommunications industry
You have Microsoft Great Plains experience

Education
Preferred
High School Diploma or better
Skills
Preferred
Customer Service
Communication
Behaviors
Preferred
Team Player: Works well as a member of a group
Motivations
Preferred
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business