Assistant Front Store Manager

Shoppers Drug Mart UBC - University of British Columbia (Vancouver campus), BC (il y a 30+ jours)

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SUMMARY:

To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.

DUTIES & RESPONSIBILITIES:

Operations

  • Role models best practice customer service at Shoppers Drug Mart
  • Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk
  • Participates in onboarding of new staff
  • Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required
  • Update Process Board with tasks from store walk
  • Ensures tasks get accomplished in a timely fashion
  • Ensures that backroom inventory management initiative (BIMI) is to standard at all times
  • Generates daily low stock report and provides to merchandisers/section captains

Customer Service

  • Proactively engages customers with increased focus during peak traffic times
  • Assists FSM to ensure all product-related processes are implemented effectively
  • Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift
  • Coaches and trains all new merchandising hires on Store Standards
  • Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards
  • Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
  • Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines
  • Demonstrates product knowledge and familiarity with location of products throughout the store
  • Empowers employees to ensure customer satisfaction

Marketing and Merchandising

  • Oversees implementation of store marketing programs
  • Ensures staff know about upcoming events to share with customers
  • Recognizes CSI performers
  • Oversees PC Optimum program including communication of performance and review and follows up of individual operator ID performance for sign-ups and email captures
  • Works with FSM to ensure signage in the store reflects current programs, policies, and procedures
  • Responsible for replenishment orders in absence of FSM

Human Resources

  • Assists in the hiring process for Front End Cashiers/Supervisors (recommend to FSM)
  • Ensures staff is properly trained in all aspects of their role and provides on-going coaching and instructions
  • Assists in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM
  • Complies with employment legislation
  • Ensures employees comply with all policies and procedures

General

  • Complies with all health and safety regulations
  • Complies with all store policies and procedures
  • Complies with loss prevention policies and procedures and ensures they are executed in the department
  • Ensures Store Standards are followed
  • Maintains confidentiality in all matters pertaining to Shoppers Drug Mart franchised business and its operation
  • Perform other duties as assigned

Management/Supervision/Leadership

  • Provides support to all non Rx parties within the local store
  • Provides direction under the guidance of FSM

QUALIFICATIONS

Planning, Judgement and Decision Making

  • Independent thinking and decision making – Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.
  • Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees
  • Planning and preparation for Inventory management
  • Monitor service levels on SKUs to control inventory
  • Identify and recognize superior performance of employees
  • Work with FSM to create in-store training program for employees
  • Work with FSM to achieve financial goals for the business

Experience

  • Has demonstrated ability to drive the business and lead by example
  • Supports all Corporate programs within the business
  • Ability to prioritize activities quickly in response to changing initiatives
  • Must work effectively with all Employees and management teams
  • Superior interpersonal and coaching skills
  • Supervisory experience
  • Retail/grocery experience
  • Superior interpersonal skills
  • Efficient time management ability
  • Strong verbal and written communication skills
  • Effective organization and planning skills
  • Computer literacy
  • Commitment to providing exceptional customer service

WORKING CONDITIONS

  • Ability to work flexible shifts which may include nights and weekends

* Orders are received outside and the skids must be broken down to be taken into the store. The area is covered, however you will be working outdoors for a few hours, two days a week

* The store is on campus at UBC. You must have a reliable means of transportation to get to our location

PHYSICAL REQUIREMENTS

  • Ability to lift up to 50 pounds
  • Ability to climb ladder

Benefits:

  • Extended health care
  • Vision care
  • Dental care
  • Vacation & paid time off

Benefits:

  • Vacation & paid time off
  • Extended health care
  • Dental care
  • Vision care

Job Types: Full-time, Permanent

Salary: $17.00 to $23.00 /hour

Experience:

  • Retail Management: 1 year (Required)