In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Working within a multi-disciplinary Occupational Health & Safety team, the Consultant, Disability Management, plays a key role in the promotion and maintenance of a healthy, productive workforce within VIHA. Reporting to the Team Leader, Disability Case Management, the Disability Management Consultant (DMC) is responsible for complex case management for the rehabilitation of ill/injured employees through the development, negotiation and implementation of rehabilitation, vocational rehabilitation, return to work, as well as coordination and facilitation of the Medical Duty to Accommodate (MDTA) process, including any other collectively bargained programs. The DMC provides consultation and coaching to managers and other stakeholders on all aspects of employee illness and injury.
The DMC educates and promotes early return to work and modified work arrangements to managers, unions and affected employees; communicates with external health care providers; develops appropriate return to work plans based on medical information and/or functional restrictions/limitations; coordinates and facilitates complex return to work meetings; educates managers on their obligations under BC Human Rights legislation and facilitates the Medical Duty to Accommodate process; monitors and evaluates return to work plans; maintains accurate records and utilizes appropriate software to record information and practices effective case management. May also assume a variety of projects as assigned.
The DMC is the organizational expert providing influence, leadership and education to managers on the benefits of job and worksite modifications required to maintain ill or injured employees in productive, meaningful work.
Education, Training And Experience
A level of education, training and experience equivalent to an undergraduate degree in a health science discipline related to disability management and/or occupational health.
Skills And Abilities
Five or more years of recent related occupational health experience in complex case management, disability claims management, and experience and knowledge with MDTA processes in a health care, multi-union and/or a similarly complex organization OR an equivalent combination of education, training and experience.
COMPETENCIES - Leadership Level 1 (2012)
Is aware of own assumptions, values, principles, strengths and limitations.
Demonstrates understanding of own role and responsibilities.
Demonstrates awareness of own strengths and limitations.
Recognizes when an issue or situation is beyond own knowledge or ability.
Takes responsibility for own performance and health.
Prioritizes own work and workload.
Informs others when support is required.
Balances competing work demands to maintain personal health.
Actively seeks opportunities and challenges for personal learning, character building and growth.
Actively seeks feedback about personal performance from a variety of sources.
Identifies areas for specific self improvement.
Participates in projects or other opportunities that build knowledge and skills.
Models qualities such as: honesty, integrity, resilience, and confidence.
Builds trust by being reliable.
Inspires others through own positive attitude and energy.
Takes responsibility for own decisions and actions.
Fosters the Development of Others.
Supports and challenges others to achieve professional and personal goals.
Works with staff to identify their development needs.
Provides staff with necessary support to engage in development.
Helps staff access the necessary support to engage in development.
Helps staff access the necessary information, resources and opportunities for personal and professional growth.
Contributes to the Creation of a Healthy Organization.
Creates an engaging environment where others have meaningful opportunities to contribute and the resources to fulfill their expected responsibilities.
Engages staff to work toward the organization's goals.
Makes people feel comfortable in expressing their opinions and perspectives.
Acknowledges successful performance of others.
Encourages open exchange of information and ideas using appropriate communication media.
Listens actively to others.
Demonstrates respect for the opinions of others.
Expresses information and ideas in a clear, convincing and organized manner.
Builds Effective Teams.
Facilitates an environment of collaboration and cooperation to achieve results.
Establishes shared expectations for team behaviour.
Supports teams in setting realistic goals and objectives.
Establishes methods for teams to effectively resolve conflict.
Identifies, establishes and communicates clear and meaningful expectations and outcomes.
Fosters commitment to the organization's vision, mission and values.
Develops a clear plan that outlines key milestones, timelines and expectations for achieving goals.
Reference best practices when setting direction.
Strategically Aligns Decisions with Vision, Values and Evidence.
Integrates organizational mission, values, and reliable evidence to make decisions.
Engages employees to ensure they understand how decisions relate to the organization's Strategic direction and their work.
Makes decisions that align with best practices and the organization's core values.
Takes action to address challenges in achieving the organizational vision.
Takes Action to Implement Decisions.
Acts in a manner consistent with the organizational values to yield effective, efficient public-centered service.
Identifies required resources to meet desired goals and objectives.
Keeps staff focused on the desired objectives.
Identifies when change in direction is required.
Assesses and Evaluates Results.
Measures and evaluates outcomes.
Holds self and others accountable for results achieved against benchmarks.
Corrects course as appropriate.
Creates effective plans for evaluating results.
Monitors progress against objectives.
Ensures that results are communicated to all stakeholders.
Builds Partnerships and Networks to Create Results.
Creates connections, trust and shared meaning with individuals and groups.
Identifies stakeholders integral to achieving improved outcomes.
Maintains a network of key contacts both internal and external to the organization.
Actively consults with experts, specialists and others to learn different perspectives.
Demonstrates a Commitment to Customers and Service.
Facilitates collaboration, cooperation and coalitions among diverse groups and perspectives to improve service.
Engages in open communications with customers to identify their needs.
Ensures delivery of high quality service to customers.
Advocates for improved customer service.
Employs methods to gather intelligence.
Encourages open exchange of information.
Uses quality evidence to influence action across the system.
Encourages staff to use evidence-based information in their work.
Encourages the open sharing of information with groups across the organization.
Uses a variety of tools and techniques to gather information.
Navigates Socio-Political Environments.
Is politically astute.
Negotiates through conflict.
Demonstrates an understanding about when it is appropriate to "push" a particular issue.
Supports others in the appropriate resolution of conflict.
Identifies when a situation requires a higher level of attention.
Demonstrates Systems/Critical Thinking.
Thinks analytically and conceptually; questions and challenges the status quo to identify issues, solve problems, and design and implement effective processes across systems and stakeholders.
Develops a logical framework for problem solving.
Explores different options before making decisions.
Considers the impact of decisions on people, processes and services.
Encourages and Supports Innovation.
Creates a climate of continuous improvement and creativity aimed at systemic change.
Evaluates existing practices and procedures against evidence-based best practice.
Seeks out fresh ideas and original solutions to key issues.
Encourages team members to share their ideas for improving existing practices or addressing challenges.
Strategically Oriented to the Future.
Scans the environment for ideas, best practices, and emerging trends that will shape the system.
Stays informed of industry trends especially those related to service delivery.
Identifies opportunities to bring new ideas into practice.
Implements improvement processes to test effectiveness of new approaches.
Champions and Orchestrates Change.
Actively contributes to change processes that improve health service delivery.
Demonstrates a positive attitude towards change.
Helps others deal with their reactions to change.
Measures change benefits relative to their impact on customers.