Automotive Service Installer

Canadian Tire New Minas - New Minas, NS (il y a 30+ jours)

Postuler dès maintenant

The Automotive Service Installer works in a fast-paced Automotive Service Centre environment. Key responsibilities include oil and lube service, tire installation, tire rotation and balancing and light vehicle maintenance and repairs. Communication skills and a good, working knowledge of most automobiles and light trucks are essential to succeed in this position. The Service Installer builds customer loyalty and retention through trust, workmanship and reputation.

Customer Service

  • Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.
  • Performs customer vehicle maintenance and repairs, as requested.
  • Shares ideas and suggestions to improve the customer experience in the Automotive Service Center.
  • Draws attention to additional work required on customer’s vehicle.
  • Assists in explaining procedures and repairs and any additional required maintenance work to customers, in an effort to attain a trusting relationship and long-term retention.
  • Liaises with Service Manager/Service Advisors/Licensed Automobile Technicians and Back Parts Window Associate in order to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
  • Provides accurate estimates and written vehicle reports for all work performed. Performs tasks in compliance with industry flat rate time allowances.
  • Provides quality workmanship to meet or exceed industry standards.
  • Ensures that an unsafe vehicle is reported to management and vehicle owner.
  • Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
  • Retains used parts for the customer on request.

Operations

  • Performs lube, oil and filter changes.
  • Removes, installs, rotates and balances tires.
  • Performs minor repairs, maintenance, inspections and basic tune ups that do not require the presence of a Licensed Automobile Technician.
  • Administers drive clean emission tests (only in specific provinces).
  • Performs Registered Imported Vehicles (RIV) inspections.
  • Services transmission.
  • Maintains neatness/cleanliness of bays through regular inspections.
  • Maintains company and personally-owned equipment and tools, as required.
  • Is respectful of all shop tools and equipment.
  • Participates in meetings and all training as required and listens to feedback to improve their own abilities.
  • Complies with company, store and Automotive Service Centre policies.
  • Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
  • Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
  • Completes other tasks, as required.

Benefits:

  • Life insurance
  • Profit sharing/share options
  • Vacation & paid time off
  • Dental care

Job Types: Permanent, Apprenticeship

Location:

  • New Minas, NS (Preferred)