Business Help Desk Specialist I

TELUS Communications - Montréal, QC (il y a 30+ jours)

Postuler dès maintenant

English and Spanish or English only

As a Business Help Desk Specialist you will be supporting priority business customers across Canada and internationally from a remote location. You'll gather information from customers, troubleshoot technical and account issues, and escalate cases as needed. You have technical troubleshooting experience, strong customer service instincts, and a passion for IT products and services. The hourly wage for this position is $22.88.

Responsibilities

The work consists of a wide variety of platforms, technologies, and roles:

Google Apps Support
Experience with MySQL
Familiarity with zone files and MX records
Experience with HTML
Windows desktop support (all versions)
Windows server support (NT4 and up)
Network support
Basic hardware troubleshooting

Our primary drive is to have a frontline team that has the ability to perform advanced troubleshooting and diagnostics of issues. The team will be driven to resolve tickets at first touch.

Qualifications

Required Skills & Abilities:
Strong troubleshooting/problem solving skills
Ability to prioritize and multitask work
Ability to perform job functions under stress and pressure
Ability to adapt to new technologies
Experience working on central helpdesk teams
Strong verbal and written communication skills and analytical skills
Excellent customer service skills
Self-motivated, creative, flexible
Willing to take initiative and be accountable
Commitment to continuous self-learning
Commitment to document solutions and knowledge gaps as identified
Experience using and troubleshooting Google Apps issues
Must be willing to work various shifts as assigned in a 24/7 environment
Reliability and regular attendance is essential

Language Proficiencies:
Must possess excellent English spoken and written skills
Excellent Spanish spoken and written skills are an asset

Technical Knowledge Requirements:
Web technologies
HTML, XML, HTTP protocols
Email management (IMAP, POP3, Exchange)
Desktop Operating systems (Microsoft/Apple)
Hardware
Troubleshooting connectivity and hardware issues
MySQL

Relevant Certifications:
One or more of the following certifications would be an asset:

Microsoft MCSE, MCSA, MOS
Cisco CCENT/CCNA
A+
Network+
BA/BS preferred