Reporting to the Team Leader – Claims Assistance, the person is responsible for answering inbound calls. The CSR is responsible for backend claims and non-medical claims. Your role is to be an advocate for both the company and the client.
Some of the responsibilities:
Take inbound calls from clients
Take ownership of client complaints and advocate on behalf of both client and company
Claim openings for medical files (backend)
Claim openings for non-medical files
Assist clients in the claims process
Addressing minor complaints-Follow up with other teams as required
Explain insurance coverage by quoting correct policy benefits, exclusions and maximums
Remain calm during stressful situations
College Diploma or equivalent combined with experience in customer service, telecommunication, assistance and claims
Excellent verbal and written communication skills (English and French), other languages are an asset
Customer Service oriented
Capacity to work with people in a fast-paced, team-based environment.
Must exhibit strong communication skills and professionalism.
Proficient computer skills (Microsoft Office, Internet etc.)
We offer you:
Three weeks of vacation;
An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
A flexible and supportive work environment offering several benefits such as private medical clinic, on call doctors, etc.;
A company wellness program that includes an onsite gym, opportunities to participate to fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness.
Many opportunities for advancement, development and financial assistance to employees who wish to continue their education