In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Under the general direction of the Program Coordinator of Child, Youth and Family Mental Health Crisis Services, and day to day supervision by the Program Coordinator or designate of the Integrated Mobile Crisis Response Team, and in collaboration with other health professionals, both internal and external, the Child & Youth Crisis Response Counsellor (CYC) works as a member of an interdisciplinary team, and within the organization s framework and standards, to provide triage, screening/assessment, urgent clinical response, short-term psychotherapeutic/stabilization services, exploration of community resources and client needs, liaison and coordination with other community services and participation in planning priorities for service primarily for children and youth experiencing mental health crisis. As a member of an all ages crisis response team the CYC may also be required to provide support for triage, screening/assessment and urgent clinical response for adults and seniors with mental health and substance use problems in order to facilitate team triaging.
Travel may be a requirement of this position. Transportation arrangements must meet the operational requirements of VIHA in accordance with the service assignment and may require the use of a personal vehicle.
Education, Training And Experience
Baccalaureate Degree in a health related discipline from an approved post-secondary institution.
Recognized post-basic education related to mental illness and/or substance use; two (2) years' recent related experience in areas requiring frequent crisis intervention and risk assessment, such as policing, crisis counseling, paramedic or other similar work environment; understanding of mental health and alcohol and drug addiction issues; psychiatric and suicide/homicide risk assessments, psychiatric and addictions treatment methodologies, crisis intervention and response techniques and strategies, the change process, and community dynamics; knowledge of available programs and services, their interrelationships, and their function in delivering care in the community; knowledge of applicable legislation, such as the Mental Health Act, Child Protection legislation, Infants Act and the Adult Guardianship Act; or an equivalent combination of education, training and experience.
Valid BC Drivers License.
Skills And Abilities
Ability to work effectively both independently and in partnership with other disciplines as part of a collaborative and interdisciplinary crisis response team.
Demonstrated listening and information seeking skills that promote communication and lead to a co-operative approach to problem solving within an interdisciplinary setting.
Demonstrated and proven interpersonal and clinical skills, including crisis intervention, stabilization, de-escalation and brief psychotherapy.
Clinical understanding of serious psychiatric disorders, including those first diagnosed in childhood/adolescence.
Demonstrated organizational, problem solving and teaching skills.
Demonstrated judgment, good observation and client assessment skills, tact and empathy;
Comprehensive knowledge of developmental theories, family dynamics, treatment and behavior management modalities.
Broad and comprehensive knowledge of service delivery system for children and youth at risk at the local level
Ability to work professionally and effectively with complex/at-risk clients.
Ability to prioritize and organize workload to meet critical deadlines.
Demonstrated ability to adjust to new or unexpected events/changing clinical demands and to problem solve
Broad knowledge of other health care disciplines and their role in client care and a strong ability to foster good public relations,
Demonstrated ability in completion of documentation that is in compliance with professional, agency and legal requirements
Demonstrated ability to communicate effectively, both orally and in writing, with patients and their families, colleagues, physicians, and other health care staff.
Demonstrated ability to deal effectively with conflict situations, manage aggressive behaviour and use non-violent crisis intervention and behavioural management techniques
Ability to operate a personal computer with a variety of windows based software and other office equipment.