End User Analyst II

Best Buy - Burnaby, BC (il y a 30+ jours)

Postuler dès maintenant

End-User Support Analyst

Do you love technology and know how to use it? Do you thrive on the daily challenges of working in a constantly evolving field? For members of Best Buy's Technology Team, the answer is "Yes." More than techies, our Technology team members bring planning, strategy and even communication skills to bear in helping the company grow.

What you’ll be doing…

Be responsible for the effective and efficient delivery of L2 services
Work independently as well as within a group to resolve end user-related issues
Support our Enterprise Citrix, Virtual & Physical Desktop, Mobile and Identity & Access Management, Printers, e-fax, Email Messaging, Windows 7/10, and Mac OSX
Work closely with the Senior End User Experience Analyst team, other internal teams, as well as multiple outsourced service provides
Participate in project and operations support work

We hope you are passionate about...

Customer service - in this role you will be a customer services oriented by providing the best end-user support experience possible
Innovation - as a tech company we are constantly changing and evolving; an openness and willingness to embrace change in critical
Learning - you have a passion for learning new technology, and willing to share your knowledge with others in a supportive manner

What you’ve done…

You have 2+ year's of experience with large enterprise IT delivery supporting end user technologies like Windows7, Windows10 Office 2010/2013/2016
You have experience with Identity and Access Administration, Desktop Deployment, File and Print Servers, Desktop and Virtualization, Application Packaging, Mobile Device Management, Enterprise Antivirus Management
You are Citrix and Microsoft certified
You have a background in standard IT technologies and a strong understanding of ITIL
You have experience working in a customer service-oriented role in large complex and fast paced environments