A key member of the Group Disability Benefits team, the Administrative Support Assistant is responsible for telephone reception and administrative duties for the team.
Manage incoming phone call inquiries received on the department toll-free line
Open, sort and prepare incoming mail
Scan mail into the document imaging system and set tasks for team members to review and handle the mail
Create and mail correspondence to employees, clients, and service providers
Maintain employee and client information in Canada Life systems, including entering or updating banking information, updating employee and client contact information, and entering invoice data for payment
Investigate mail that has been returned to sender and resend the mail as appropriate
Manage the distribution of files requested from the Records Centre
Other administrative duties as assigned
Qualifications and Competencies:
Completion of high school or equivalent
Proficiency in Outlook, Word, Excel
Strong keyboarding (50 wpm) and data entry skills required
Excellent customer service skills
Ability to work well independently and as part of a team
Well developed organizational, time management and prioritization skills
Excellent communication skills
Well developed problem solving skills
Commitment to actively live our values of Excellence, Partnership, Integrity and Continuous Improvement
You will consent to a criminal background check as well as the Government of Canada enhanced security screening, the cost will be covered by Canada Life
Canada Life is a leading insurance, wealth management and benefits provider focused on improving the financial, physical and mental well-being of Canadians. For more than 170 years, individuals, families and business owners across Canada have trusted us to provide sound guidance and deliver on the promises we’ve made.
As of January 1, 2020, Great-West Life, London Life and Canada Life became one company – Canada Life, and today, we proudly serve more than 13 million customer relationships from coast to coast to coast.
Discover your opportunity….Apply today!
Canada Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness in our head office facilities. If you’d like to join our team submit your information online and introduce yourself.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted