Halifax Regional Municipality is inviting applications for an up to 12 month term position of License Support with Buildings and Compliance, Planning and Development. We encourage applications from qualified African Nova Scotians, racially visible persons, women in non-traditional positions, persons with disabilities, Aboriginal persons, and persons of the LGBTQ+ community. HRM encourages applicants to self-identify.
The License Support position reports to the Supervisor, Support Services and is responsible for providing quality customer service to the internal and external clients of the Halifax Regional Municipality. This position is the first point of contact with the general public and individuals seeking licenses for their respective business ventures. The License Support position is general administrative duties associated with receiving, processing, tracking and reporting on licenses and license applications such as temporary signs, vending and sidewalk café, parking, dog, and others. In addition, the position is responsible for administrative duties such as vehicle inspections, database management, application processing, report preparation and filing.
DUTIES AND RESPONSIBILITIES:
Provide quality customer service by advising and directing clients including vehicle for hire license holders, dog owners, business owners and the general public through the licensing process and queries or issues related to their applications.
Address queries from internal and external customers regarding licensing.
Meet with applicants face to face to review and accept applications, confirm required paperwork is included.
Process payments for licensing and permits.
Provide service request/case information for Citizen Contact Centre, citizens & Councillors.
Provide applicant information to supervisors or other business units as required.
Respond to service requests for license and permit applications related to License Standards.
Document case notes in Hansen as required.
Receive and document complaints in Hansen and assign to a Compliance Officer to investigate.
Review and process service requests from citizens and council.
Redirect Hansen service requests to other HRM business units or levels of government as required.
Run daily reports to confirm service standards are being met.
Assign application reviews in Hansen to requirement business units to meet license approval requirements.
Circulate applications and make decision regarding the distribution of license and permit applications to review agencies.
Triage applications and prioritize work based on service standards.
Schedule applicant testing.
Schedule vehicle inspections/renewals.
Schedule driver license renewals.
Ensure appropriate fees are collected and daily bank deposits are recorded.
Track applications through the various stages ensuring correspondence related to applications are distributed to clients, internal and external agencies.
Track approvals related to applications and run reports to confirm readiness for license or permit issuance.
Confirm that all appropriate business units have approved application and issue license and/or permit to applicant.
Responsible for file maintenance, archiving, and retrieval upon request.
Identify process deficiencies and make recommendations for process change to Supervisor.
Other related duties as required
Education and Experience
One year Business or Administration certificate
Minimum two years customer service experience
Minimum one year administrative experience
Minimum one year database management experience
Minimum one year payment processing experience
Technical/Job Specific Knowledge and Abilities
Working knowledge of Microsoft Office Suite, Internet and Excel
Working knowledge of Hansen would be considered an asset
Experience in dealing with confrontational situations
Knowledge of Best Business practices
Knowledge of by-laws and Halifax Regional Charter would be considered an asset
Knowledge of FOIPOP would be considered an asset
Security Clearance Requirements: Applicants may be required to complete an employment security screening check.
This is a bargaining unit position. External applicants will only be considered if there are no qualified bargaining unit candidates.
Please note: Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates, who are selected for testing, may be tested in a group setting, scheduled at the employer's discretion.
Competencies: Analytical Thinking, Communication, Conflict Management, Customer Service, Organization and Planning, Teamwork and Cooperation and Valuing Diversity
WORK STATUS: Temporary, up to 12 months
HOURS OF WORK: 35 Hours per week, Monday through Friday, 8:30- 4:30
SALARY: NSUPE Local 13, Level 5, $26.37 per hour
WORK LOCATION: 7 Mellor Avenue, Dartmouth
CLOSING DATE: Applications will be received up to midnight on Sunday, January 26th, 2020.
Please note: We thank all applicants for their interest in this position. Only those applicants selected for interview/testing will be contacted.
During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process (such as an interview or testing) and who require accommodation, should discuss their needs with the Recruiter when invited to the assessment process.
Qualified HRM retirees may also be considered for competitions if other qualified candidates are not available, and the retiree possesses specialized knowledge and/or a unique skill set not otherwise available. In these circumstances, a form of employment may be offered, including term and/or contract employment.
(Position #’s 72285931)