Quality Assurance Assistant

MetCredit - Edmonton, AB (il y a 30+ jours)

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MetCredit is seeking a full-time quality assurance assistant for our busy downtown Edmonton office. We are the leading debt recovery agency in Canada with office locations in Vancouver, Edmonton, Mississauga and Montreal.

The Quality Assurance Assistant will be responsible for the following:

  • Monitor and review employee agent activity and call recordings
  • Monitor compliance with company/client and industry standards
  • Complete scorecards and track results and trends
  • Complete weekly and monthly reports as required
  • Assist with completing call reviews and audit requirements as needed
  • Monitor and update social media

The successful applicant should possess the following qualifications:

  • Detail oriented
  • Ability to maintain professionalism
  • Understand of computers, email, MS office, etc
  • Strong verbal and written communication skills
  • Ability to multitask
  • Ability to work in a fast paced group setting
  • Positive, energetic attitude
  • Will commit to our full-time fixed work schedule

*This is an entry level position, paid training will be provided*

We offer the following benefits to our valued employees:

  • Fun, fast-paced office environment
  • Close team of positive, driven employees
  • Medical, Vision and dental benefits
  • Opportunities for advancement and career building
  • Paid hands-on training with our experienced management team
  • Convenient downtown Edmonton location next to LRT
  • ETS monthly pass discount

Job Types: Full-time, Permanent

Salary: $2,700.00 to $3,000.00 /month