Tier 1 Technical Representative

Sutherland - Windsor, ON (il y a 30+ jours)

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Job Description

We’re now hiring Technical Customer Service Representatives who are friendly, down-to-earth and willing to go above and beyond to satisfy the needs of our customers.

This is a full-time, permanent opportunity offering competitive paid health benefits, paid top-notch training, promote-from-within advancement opportunities and employee recognition programs.

Your goal:
To exceed client and company expectations by answering inbound calls to provide outstanding customer service and technical support.

Sounds like a breeze? Then keep reading!

This is the job for you if:
You can execute on delivering a great customer experience
You are an early adopter: the first of your friends to buy the latest computer or mobile phone platform.
You are the "Go-To" person who helps others get the most out of their Products and Services
You are technically savvy and understand Operating Systems/Streaming Video/Web Applications
You can handle multiple call types, i.e. billing issues, internet connectivity, and hardware technical support

If this describes you down to your core, then we want you on our team!

We’ll give you the opportunity to showcase your superior customer support and troubleshooting skills, while developing your expertise in all aspects of customer service and technology. We’re looking for dynamic, outside-the-box thinkers with the individual initiative to do everything possible to ensure that every customer is beyond satisfied.

Qualifications

Our most successful candidates will have:
A high school diploma or GED
Demonstrated ability to perform at a high level, to support our high volume of inbound calls
Excellent verbal and written communication skills; proficient reading skills required
Multitasking skills, showcased through the use of several applications; experience working with CRM applications preferred
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required