Warranty Service Department, Ottawa Division
Assistant Warranty Service Manager
Who We Are
Mattamy Homes is the largest privately owned homebuilder in North America, with a 40-year history of operations across the United States and Canada. Every year, Mattamy helps more than 7,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area, as well as in Ottawa, Calgary and Edmonton.
What We Offer
In accordance with the high standards and integrity of the Mattamy organization, as well as adherence to generally accepted building practices, the New Home Technician actively supports the Company Mission of The Best Homeowner Experience by completing warranty service repairs in homes following homeowner possession. The New Home Technician strives to use efficient and high-quality results, as well as a strong customer service orientation throughout every touch point with the home and the Homeowner.
Post-Occupancy Service & Warranty Care:
Complete warranty service work which includes:
Fix and eliminate warranted deficiency items as noted on Homeowner 30 day, 1st year, & 2nd year Warranty forms;
Review service warranty lists with homeowners – explaining which item will be rectified immediately and why.
Advise of process to assign work to trades at a later date.
Obtaining homeowners signature on completed items.
Respond and resolve Homeowner emergency calls such as roof or plumbing leaks;
Preparing materials required to complete service work prior to visiting homeowners.
Providing a list of required materials and supplies to direct supervisor on weekly basis.
Meet regularly with direct supervisor at designated times to discuss completed work and work to be assigned to trades.
Review work orders on a proactive and daily basis.
Develop a constructive and helpful working relationship with homeowners
What You Bring
Completion of High school education level or higher is preferred, but not required.
Basic arithmetic skills, for example, in taking measurements, is essential.
Several years’ experience in residential/ commercial construction industry, or experience in the renovations / repairs business.
Knowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting, etc. is a requirement, as is knowledge of various tools and equipment.
Comfortable in the use of technology – smartphones, tablets or computers to record, review and communicate information related to deficiency lists.
Excellent customer service skills in dealing with homeowners, including strong verbal communication skills, as well as the ability to utilize alternative means of communication when a language barrier is encountered;
Must have the ability to read and write accurately in the English language.
Flexible, with the willingness and ability to travel daily to assigned sites and to work at locations across the division.
Must have a valid driver’s license, regular access to a vehicle and provide own tools.
When you’re part of the Mattamy Homes family, your day to day work has an incredible impact on the lives of our customers. Everyone on our team contributes to the unique Mattamy way of helping our customers achieve their dreams of home ownership. What we do takes teamwork, and like family, everyone pulls together to give our very best. With a focus on continued growth and industry leadership, exciting career possibilities are waiting for you at Mattamy. We’re honoured to have received external recognition of our company culture as well. We’ve been awarded:
Canada’s Top 100 Employers for 2019
Greater Toronto’s Top Employers for 2019
Canada’s 10 Most Admired Corporate Cultures for 2017
At Mattamy Homes, we offer a progressive environment where you can experience exciting possibilities in your career including continuous learning, opportunity for growth, competitive compensation and a comprehensive benefits package.
We have big plans for our business and our team. Be part of our ambitious future!
Mattamy Homes is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us and we will work with you to meet your needs.
Qualified applicants will be contacted directly by the Talent Acquisition team.