Cashier and Customer Service

Canadian Tire Associate Store #98 - Smiths Falls, ON (il y a 30+ jours)

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SUMMARY
The Cashier team member works in a fast-paced environment that involves constant interaction with customers. This position requires delivering friendly and courteous service while processing customer purchases efficiently and correctly. This role involves the operation of a computerized cash register.
RESPONSIBILITIES AND TASKS
Customer Service

  • Smiles, make eye contact, greets and thanks customers (by name where possible).
  • Directs customer to the location of requested items.
  • Suggests value-added and related products to customers to ensure they get home with all they need.
  • Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire!”).
  • Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
  • Handles multiple customers in an effective and efficient manner.
  • Deals with challenging situations and conflict resolution in a professional manner.

Operations

  • Operates cash register and all point of sales functions.
  • Processes customer purchases efficiently, following standardized procedures.
  • Accurately verifies merchandise quantities, descriptions and prices when processing customer purchases.
  • Balances cash and is aware of amount of cash on hand.
  • Maintains merchandise around the cash area and ensures that retail basics are executed efficiently (e.g., labels, facing, clean area, etc.).
  • Takes returns to stock product in respective department.
  • Reports stolen and damaged goods to Management.
  • Alerts management to security problems.
  • Alerts the respective department on any customer inquiry or concern.
  • Shares opinions and ideas on how to improve store success.
  • Participates in meetings and all training as required; listens to feedback to improve their own abilities.
  • Complies with company, store and department policies.
  • Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
  • Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
  • Completes other tasks, as required.

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Requirements

  • Ability to operate a cash register
  • Basic math and typing skills.
  • Ability to work efficiently with computerized systems.
  • Ability to work with minimum supervision.
  • Experience in a customer service role and/or with a Canadian Tire store is considered an asset.

Job Type: Part-time

Salary: $14.00 /hour

Experience:

  • cashier/ customer service: 1 year (Preferred)

Location:

  • Smiths Falls, ON (Preferred)

Licence:

  • ON, Drivers (Preferred)