In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Coordinator, Administrative Services, the Program Assistant provides support to a range of Programs within Mental Health and Substance Use, projects and initiatives. Performs a variety of clerical and administrative duties such as managing Psychiatrist and/or clinical team appointment bookings with clients; maintaining files; typing letters and tables and data entry; photocopying; setting up meetings and taking minutes. Utilizes a variety of personal computer application software such as Excel, Access, Word, Power Point and related desktop publishing and graphics software to format/design, run and maintain correspondence, reports, procedure manuals, surveys, newsletters, web pages, communications, databases, and spreadsheets from rough draft or as directed.
Gathers and compiles information as required, such as client information and statistics. Researches, organizes, and summarizes information for reports.
Education, Training And Experience
Grade 12 graduation
Office Administration Certificate including courses in word processing, spreadsheet and database software
Three (3) years recent related administrative or secretarial experience in a similar environment
Or an equivalent combination of education and experience
Valid BC drivers license
Skills And Abilities
Ability to type 60 wpm
Demonstrated skills in MS Office, including Word, Excel, Outlook and PowerPoint
Ability to communicate effectively, both verbally and in writing
Ability to apply knowledge of office practices and procedures
Ability to operate related equipment
Ability to plan, organize and prioritize
Business writing skills
Ability to establish and maintain rapport with Psychiatrists and clinicians
Knowledge of general office procedures
Ability to analyze and resolve problems
Physical ability to carry out the duties of the position