Officer, Disability Management

Canada Post - Postes Canada - Ottawa, ON (il y a 30+ jours)

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Job Requisition Id: 47821
Business Function: Human Resources
Primary City: Ottawa

Other Location(s):
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: CPMGA01
Number of Vacancies 1
Job Closing Date (dd/mm/yyyy): 12/06/2020

Job Description

The Officer, Disability Management (DM) is the first level of contact on behalf of the DM function. Provides effective administration and delivery of several benefit programs for Canada Post: Short-Term Disability (STD) and Long-Term Disability (LTD) and Worker’s Compensation (WCB). Manages programs in line with corporately approved processes and policies focusing on industry best practices providing holistic care for ill or injured employees. Ensures services are delivered in a cost-effective manner in a collaborative environment with employees, team leaders, service providers, and bargaining agents. Keeps abreast of relevant legislation and ensures program compliance and currency. Executes action plans to ensure policy and program compliance, consistency in application, continuous improvements and Return on Investment (ROI) on benefits programs.

Job Responsibilities

Below are the main job requirements and responsibilities for Officer, Disability Management.

Administers the delivery of various DM programs for Canada Post in line with best practices, legal environment, and collective agreements. Ensures compliance to policies and processes, consistency in delivering advice, interpretation and application of policies and processes within the assigned program.

Conducts analysis and recommends modifications to policies and processes in line with corporate business directives, legislative requirements, continuous improvement, customizing for particular employee groups.

Interacts with service providers and participates in the annual account planning including the annual provider contract review, renewal and regular reporting requirements on financials; service legal agreements. Maintains positive and productive working relationships; participates in review meetings on the health of the provider contract with Canada Post.

Acts as the central contact person and subject matter expert (SME) as a model DM practitioner to bring technical expertise to assist in the resolution of issues (such as policy interpretations and applications), provides advice and identifies potential options; conducts thorough research into specific files to determine whether the issue is an administrative, a process, or a policy issue; provides national training on programs.

Manages competing interests to maintain policy integrity within DM function (CHRC, unions, employee, commissions); such as requests for the introduction of benefit elements which could potentially contradict a collective agreement or the corporation’s business strategy.
Job Responsibilities (continued)
Receives confidential data and manipulates raw data and records from internal sources, service providers and industry (such as Industry Canada, Statistics Canada). Analyzes for trends, cause and effects and issues which may require action to meet corporate expectations or contractual obligations. Identifies continuous improvement opportunities, policy implications and presents findings to Manager. Prepares presentations to key stakeholders.

Coordinates the resolution of assigned cases within realm of known solutions; escalates exceptions.

Manages risk by ensuring the provision of accurate information and quick turnaround of requests.

Participates, as a representative on behalf of CPC, in appeals, grievances or arbitrations related to DM as a SME to provide guidance, policy interpretation and position of CPC.


Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training


2 to 3 years of relevant functional experience
(If managing a team) One or more years’ experience managing people
One or more years of experience in a unionized environment an asset

Other Candidate Requirements

Proficient computer skills and competent with Microsoft Office programs
Strong communication, analytical, and customer service skills

Other Information

Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our Leadership Behaviours
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders.