Domain and Release Specialist

Cox Automotive - Mississauga, ON (il y a 30+ jours)

Postuler dès maintenant

The Domain and Release Specialist is the primary contact for the client, vendor, digital specialist or salesperson throughout the website setup processes. The Domain and Release Specialist is responsible for acting as product liaison, documenting processes and introducing operational efficiencies. The Domain and Release Specialist is expected to manage multiple set-ups for different clients, concurrently, while balancing the more advanced duties of team members (including task vetting, routing escalations and authoring documentation). The Domain and Release Specialist will be required to balance priorities based on queue volume, strategic projects and training/documentation initiatives. The Domain and Release Specialist will also work closely with the release management team to manage releases for the DDC group

ESSENTIAL RESPONSIBILITIES:
Configuration of accounts may include (but are not limited to):

Domain Management:
Facilitate domain transfer, registration and renewal for new & existing clients
Provide domain-specific support to internal & external clients
Coordinate with Implementation Team on domain changes to meet the client launch schedules
Ensure proper domain configuration for site launches
Participate in large project rollout teams to ensure domain continuity
Conducts the appropriate post-Implementation handoff to the relevant team members

Release Management:
Improve the predictability and reliability of software releases with the implementation of automated build, test and deployment tools and processes
Reduce application deployment windows by leading company towards a Continuous Deployment environment
Engage with Software Engineering to improve application stability with the design, development and implementation of application monitors and alerts
Update and share calendar of activities with various team members to synchronize schedules
Create reports on implementation status at different phases for various team members
Manage, create reports and publish KPI statistics

NON-ESSENTIAL RESPONSIBILITIES:
  • Building, leveraging and maintaining relationships within and across workgroups
  • Actively engaging and supporting change and innovation by communicating the future state, trying new approaches and collaborating with others to make the change successful
  • Planning and supporting the development of knowledge, skills and abilities to fulfill current and future job responsibilities more effectively
  • Setting high standards of performance for self and others; assuming responsibility and sense of urgency for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
  • Promoting and living customer service as a value. Ensuring that the (internal or external) customer’s needs are a driving force behind priorities, decisions, processes and activities
Qualifications:
  • 3-5 years of Customer service experience in the IT industry
  • 3-5 years of experience with web Implementation techniques is strongly preferred
  • 3-5 years of experience in at least one of the following script languages: PowerShell, Bash, Python, Perl
  • 3-5 years of experience in at least one of the following configuration management systems: GitHub, Ansible, Chef, Puppet, Salt
  • Knowledge of web-based applications and common Internet protocols and conventions (web browsers, email, HTTP(S), FTP).
  • Proficiency with Microsoft Office applications (i.e., Word, Excel)
  • Knowledge of web display languages (i.e., HTML, CSS) and web development techniques and technologies
  • Experience with configuring and supporting Jenkins
  • Knowledge of databases is preferred but not required (e.g., XML, JavaScript, Velocity, MySQL)
  • A bachelor’s degree in a related field (IT) is preferred but 3 or more years of relevant work experience is an acceptable substitute
  • Strong time management skills and above average ability to multi-task proactively and respond to issues as they arise
  • Strong interpersonal skills, including the ability to communicate articulately both verbally and in writing
  • Strong ability to provide a positive customer service experience, including managing expectations (of internal and external customers)
  • Strong abilities in problem-solving, ability to follow procedures, flexible to creatively develop solutions and work-arounds
  • Strong ability to prioritize workload
About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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