Requisition ID: 85842
Cost Centre: LENDING FULFILLMENT
Employee Referral Program – Potential Reward:
We are committed to investing in our employees and helping you continue your career at Scotiabank.
**Please note that this is for a late shift role, 11:30AM - 8PM, Monday-Friday**
Contributes to the overall success of the RBSC - Inquiries & Investigations team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. The Senior Accounting Clerk is responsible for providing administrative support to the Retail Service Center to ensure overall partner satisfaction. In addition, the incumbent provides service to partners in a manner consistent with ScotiaService Standards and Complaint Resolution Standards and Procedures.
Assist in the administration of the Retail Service Center accounting related responsibilities by:
Acquiring a good knowledge of all loan/deposit accounting functions and a thorough knowledge of one or more of the complex operating systems in the accounting function (i.e. Scotia Plan Loans, Letters of Credit, On-Line Loans, Foreign Exchange in large or complex operations and Foreign/documentary Collections); this includes acquiring and maintaining a working knowledge of retail products and services and a general knowledge of commercial services.
Accurately processing, posting and maintaining the daily transactions originated by customers/management or a B/F system within assigned Position Authorities.
Verifying the accuracy, completeness and authorization of non-dollar maintenance data, as posted by others, documenting errors for subsequent correction.
Assisting in the training/cross-training of personnel.
Preparing reports/returns as directed.
Provide service to partners that is consistent with ScotiaService standards by:
Taking full responsibility for assigned customer inquiries/concerns/complaints by resolving those matters within assigned timeframes and standards.
Maintaining the confidentiality of customer information.
Preparing general correspondence relative to customer/outside inquiries.
Contribute to the efficiency of the Retail Service Center and overall profitability of the bank by ensuring corrective action is taken/recommended/escalated as appropriate, which will prevent recurrence of errors/problems.
Actively participate in a positive manner at daily huddles and meetings to help contribute to a successful team environment.
Actively pursues an environment in which his/her team pursues effective and efficient operations, while ensuring the adequacy, adherence to and effectiveness of business controls to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, Privacy and the Guidelines for Business Conduct.
Understanding the Business Continuity Plan and contributing to its execution.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Maintain strict adherence to security procedures by:
Maintaining all negotiable items, stamps, keys and passwords cosigned to custody in accordance with Bank regulations and within assigned limits.
Adhering to established Bank regulations and procedures within assigned authority and responsibility and reporting any unusual occurrences or fraudulent activity to the supervisor.
Working knowledge of Microsoft Office programs.
Education in business and/or finance an asset.
Thorough knowledge and understanding of the product line and systems supported by the unit in order to provide service to partners in a manner consistent with Scotia Service Standards and Complaint Resolution Standards and procedures.
Working knowledge of mainframe on-line network computer operations.
Good understanding of LAN/PC Operation & Applications.
Assists in the training/cross-training of personnel.
Must be flexible in a constantly changing environment (procedural and automated systems).
Location(s): Canada : Ontario : Mississauga
As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.