Responsible for the integrity of all messaging systems including but not limited to Email, Mail Gateway, and Mobile Device Management Systems. Act as a subject matter expert. Provide professional technical and functional guidance in areas of technology, processes, operating procedures.
Duties and Responsibilities
Under the direction of the Supervisor, Platform Applications, the successful candidates will:
Join a highly motivated professional team, primarily working on the Microsoft Exchange environment, providing support and administration
Develop, implement and configure enterprise level solutions such as server infrastructure, upgrades and migration strategies
Manage users, groups, and bookable resources within Microsoft Exchange, and Microsoft Active Directory
Manage Cisco IronPort Mail gateway infrastructure
Support of AirWatch MDM solution
Follow the City of Mississauga solution delivery methodology and deliver technical projects while adhering to project plans and budgets
Conduct lab testing, and develop implementation procedures
Responsible for the day to day maintenance and monitoring of all critical systems
Create technical documentation, architectural diagrams and Standard Operating Procedures as required
Manage updates, ensure systems are patched to the latest appropriate releases
Assist with developing and implementing standards for servers, operating systems and cloud environments and effectively communicate these standards to System Specialists, application developers, project leaders, web authors/developers and IT management
Collaborate with IT Architects to understand their needs and build infrastructure as required
Maintain and monitor resources using SolarWinds where required, maintain web and application server systems to ensure availability and stability
Work closely with IT Security team to maintain and improve security posture
Assist other IT System Specialists to provision, configure, maintain, monitor, patch, cluster, upgrade and troubleshoot Windows Servers environment
Take ownership of complex technical issues, and work with vendors towards timely resolution
You may be required to assist in the administration and troubleshooting of VMWare, SolarWinds Monitoring Solutions, McAfee EPO Anti-Virus, SCCM CB, WSUS & SCCM Enterprise Patching, PKI, Certificates, and HA technologies
Role will include both project work, operational work, managing assigned work requests and providing 3rd level support to IT Helpdesk incidents
Promote a positive work environment through initiative, teamwork and leadership by example
Occasional work outside of regular business hours is a requirement of the job
On-Call duty on a rotational schedule may be required
Perform other duties as assigned
Skills and Qualifications
Post-secondary school graduate in computer science or related discipline with a minimum 5 years of Information Technology experience administrating and supporting server infrastructure or an equivalent combination of education and related experience
Excellent knowledge of Microsoft Exchange systems, administration, and best practices.
Good understanding of Microsoft Active Directory, DNS, and Networking
Experience with PowerShell and batch scripting
Good understanding of Microsoft Outlook 2010, 2013, 2016, 2019
Excellent analytical and troubleshooting skills
Excellent communication and customer service skills
Ability to work independently with minimal supervision or as part of a group on projects with set timelines.
Experience with troubleshooting methodologies and technical issues resolution.
Knowledge with the Administration System Center Configuration Management Current Branch, Enterprise Microsoft Patching, WSUS, VMWare, McAfee EPO A\V, building and supporting HA solutions
Ability to provide expert advice and guidance on IT issues to clients, colleagues, management, committees, or inter-disciplinary teams
Formal IT certifications such as MCSE, MCSA and others an asset
Hourly Rate/Salary: $ 80,638.00 - $ 107,518.00
Hours of Work: 35
Work Location: Civic Centre
Organization Unit: CPS/IT Platform Applications
Department/Division/Section: CPS/Corporate Services Dept , CPS/IT Division , Infrastructure Services
Non-Union/Union: Non Union
A Criminal Record Search will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.
We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.
All personal information is collected under the authority of the Municipal Act.
We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.