Bilingual Scheduling Coordinator

Acorn Stairlifts Canada Inc. - Burlington, ON (il y a 30+ jours)

Postuler dès maintenant

This position is responsible for liaising between customer service and the Installation group.

Ensures that the installers are utilized effectively to service customers in a timely manner to either have lifts installed or repaired as required.

Essential Duties and Responsibilities:

· Booking daily travel routes for technicians based on drive times, service times, client availability, and inventory levels

· Responsible for calling clients to schedule the installation and re-installation of Stairlifts for both English and French speaking clients

· Assist the tech support team with scheduling of service calls

· Answer the main phone line to handle customer inquiries, transfer calls, and take messages

· Update the installation schedule ensuring that it matches AGS

· Track installers on GPS to ensure a timely arrival time to customer homes

· Book installations from surveyors on site daily

· Scan and forward messages from Answer Plus and the contact center to the appropriate individuals without system access

· Check emails and prepare sales paperwork for installation

· Print drawings form CAD and add them to customer files and AGS

· Ensure that all documents are signed and uploaded in AGS (Payment Plan, Quote Sheet, Funding paperwork, and pictures of installations)

· Ensure daily coordination with sales admin to ensure that all paper work is signed and received

· Update the sales team with customer files on hold for a duration of time without a deposit and all cancelled sales

· Forward customer information to the sales administration team to ensure required updates are made to customer files on AGS

· Update the curve log

· Advise the installation supervisor on scheduling of hotel bookings and flights for the installer/service technicians as required.

· Tracks shipments of special orders coming from the UK/Burlington office for installation

· Track the arrival of stock shipments to each installer ensuring it matches the installation dates provided to the customers, re-schedule with customer as required

· Other duties as assigned/required

Competency (Skills and Abilities):

· Adapt to changing demands and coordinate last minute schedule changes between multiple stakeholders while ensuring customer satisfaction

· Proactive and competent in identifying unproductive gaps in the schedule that require immediate attention

· Strong geographical knowledge of the GTA area an asset

· Ability to resolve issues independently in a timely manner

· Represent the company positively to clients

· Professional demeanour and polished telephone communication skills

· Organized with great time management skills

· Great attitude, work ethic, and communication skills

Qualifications:

The incumbent will possess or demonstrate an ability to acquire the following

· Excellent written and oral communication skills and proven reading comprehension skills in both English & French languages

· Secondary school diploma or relevant experience

· Knowledge of Google Chrome, Microsoft Outlook and Windows

· 1-3years related experience in a fast paced environment

NOTE: This job description is not intended to be all-inclusive. Employees may perform duties as negotiated to meet the ongoing needs of the organization.

Benefits:

  • Extended health care
  • Vision care
  • Dental care
  • Vacation & paid time off
  • Employee assistance programs
  • On-site parking
  • Casual dress
  • Company events & social hours

Job Types: Full-time, Permanent

Experience:

  • Scheduling: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)