Chief, Ottawa Paramedic Service
Competition posting date:
Competition closing date:
Emergency & Protective Services Department, Ottawa Paramedic Service,
1 Full-time Continuous Position - 35 hours/week
$153,830.04 to $194,539.80 annually (2019 rates of pay)
2465 Don Reid Drive
The Chief is accountable for providing vision, leadership and strategic direction to the Ottawa Paramedic
Service, and planning, organizing, directing, controlling, evaluating and improving the development and
delivery of its priorities, services, programs and operations.
The mandate of the Paramedic Service is to deliver sophisticated medical treatment to all residents and
visitors of Ottawa for life-threatening medical emergencies including heart attacks, strokes, and respiratory
and traumatic injuries.
Services and programs include:
- Operations: The development, implementation and maintenance of an effective infrastructure,
including policies, procedures, guidelines, standards, plans and systems required to deliver
performance-based emergency medical services through field paramedic response to residents and
visitors to Ottawa.
- Communications: The optimization of CACC services and the identification and making of paramedic
system improvements, and the coordination with stakeholders and associated quality improvement
programs, the oversight and optimization of shift scheduling, effective and efficient paramedic resource
deployment and public reporting.
- Special Operations, Training & Logistics: The development, implementation and maintenance of
paramedic training and specialty teams, including tactical, CBRNE, bike, and marine. Work with
internal and external stakeholders to develop plans in response to planned and unplanned large scale
events such as Canada Day and political protests. Provides oversight and direction for the Community
Para medicine Program including operational objectives and measures. Also oversees the delivery of
logistics, vehicle and equipment maintenance/stocking, cleaning and repair, facility management and
general administrative/financial services to support a performance based environment and the
effective functioning of the Branch.
- Operational Support Services: Responsible for the planning, co-ordinated development,
management and implementation of programs, policies, services and initiatives in order to support and
promote professionalism and service excellence within the OPS. Responds to all external complaints
pertaining to the practices, conduct, appearance, ethics and integrity of the OPS. Also, manages
special projects relating to organizational effectiveness and oversees program reviews and audits
against legislative requirements, policies, standards and established industry benchmarks.
The Chief is also accountable for managing the Service's human and financial resources (including
contracted services, if applicable).
Education & Experience
4 year undergraduate degree in health, public, business administration or other relevant field
Minimum of 10 years related experience working with and managing a diverse and complex operational
system including experience in establishing strategic direction and priorities, ensuring best-practice,
performance based, client-centered service delivery models, including a minimum of 5 years managing
human resources, external contract resources, operating and capital budgets in a complex public
organization or private sector corporation
- Experience and formal training combined with demonstrated performance and ability may substitute for
stipulated academic requirements.
Language, Certificates & Licenses
A valid Ontario unrestricted "G" class driver’s license (or provincial equivalent) with no more than 6 demerit
The successful candidate will be required to complete a Criminal Record Check to the City of Ottawa’s
Day 1 Ready – immediate requirement for language proficiency:
French oral, reading required
English oral, reading, writing required
Candidates must meet language requirement for position upon hire.
- Principles, practices, procedures, techniques, laws and regulations pertaining to the Service's
functions, programs, services and operations
- The City of Ottawa, its operations and corporate governance structure
- Relevant City codes, policies and procedures
- Public private partnerships and other alternate service delivery models
- Principles and methods of economic, financial, social and political risk analysis
- Principles and practices of public policy and business administration
- The City of Ottawa's current social, political, business and economic climates
- Project management principles and practices
- Human resource management practices in a unionized work environment
- Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual
danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in
order to ensure the health and safety of staff in accordance with applicable legislation and City policies
Competencies & Skills
Leadership Competencies that describe the skills and behaviours expected to be demonstrated by managers
and supervisors at the City of Ottawa are available on Ozone. The seven Leadership Competencies are:
- Strategic Leadership - Sets/implements the strategic direction, understands internal and external
trends, the political sensitivities of the organization and applies this knowledge to support the long-term
vision and success of the City
- Demonstrates Business Sense - Understands the impact of decisions on the business and the ability
to strive to improve business performance; requires an awareness of business issues, processes and
outcomes as they impact the community, the City's reputation and strategic direction
- Builds Collaborative Relationships - Proactively communicates, builds and utilizes professional
relationships and partnerships with all internal and external stakeholders
- Fosters Innovation and Change - Develops an environment that embraces innovation and efficiently
integrates change into the organization
- Engages Employees - Leads, coaches and develops an engaged, diverse workforce of individuals
and teams, where work is a safe, respectful place and successes are recognized and celebrated
- Delivers Results - Creates effective plans and performance measures, holds themselves and others
accountable for measurable, high quality, timely and cost-effective results
- Client-centric Focus - Serves the client interest through focusing individual, team and organization
effort on identifying and meeting key and diverse client needs (the term "client" includes both internal
and external clients)
If this opportunity matches your interest and profile please apply online by using the "Apply"
button. If this is your first online application please refer to our resources on how to apply for jobs online.
We thank all candidates for their interest, however, only those selected to continue in the selection process
will be contacted.
The City of Ottawa is committed to providing quality services by establishing a qualified workforce that
reflects the diverse population it serves. The City encourages applications from all qualified individuals.
Accessible formats and communication supports are available upon request. Please contact the
HR Service Centre at 613-580-2424, extension 47411.