ALC Area Service Manager

Automated Logic Canada (ALC) - Mississauga, ON (il y a 30+ jours)

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Job Title
ALC Area Service Manager
Education
University Degree
Location
Mississauga - ON CA (Primary)

Career Level
Manager
Category
Field Operations
Salary Grade
Date Needed By
Job Type
Full-time
Travel
Job Description

Building automation systems that make sense! Our Automated Logic division is a total energy solutions provider. For more than 30 years, we have been dedicated to designing easy-to-use building automation systems that provide the highest possible energy efficiency, while ensuring occupant comfort. Through our global team of company branches and independently-owned dealers, we offer industry-leading technology with local, on-the-ground service that is hard to beat.

JOB RESPONSIBILITIES:
  • Plan, organize, direct and control all service operations activities within the functional requirements of the role.
  • Responsible for the overall client satisfaction of the service business.
  • Attract, train and retain all critical roles within the service department.
  • Ensure overall safety of team, including training, PPE and constant awareness of safety protocol.
  • Working with general manager and sales manager, develop service execution plan to meet annual financial service sales plan.
  • Ensure proper staffing levels and labor loading requirements are met so that financial targets can be achieved.
  • Ensure complete delivery of financial commitment. Meet plan for agreement execution, T&M quotes and reactive service, as well as execution of service executed projects.
  • Ensure agreement retention rate of 100%. This includes on time renewals and agreement escalations.
  • Drive the business to a higher standard, leveraging technology based offerings and agreement value drivers.
  • Drive team to meet pull through (T&M) discovery, quote closure and execution to area plan.
  • Engage all local trade resources to recruit technical and support team.
  • Ensure department succession plan is established and communicated to area general manager.
Hiring Manager
Job Requirements

EDUCATION/QUALIFICATIONS:
  • Bachelor's degree in Engineering or Business Management preferred
  • Demonstrated ability to lead, motivate and direct team members to the achievement of a common goal
  • Ability to relate to people at all levels, and to communicate both on a technical and non-technical basis
  • Demonstrated ability to understand technical information, interpret contracts and construction related documents
  • Ability to travel up to 25 percent
  • Working knowledge and understanding of building automation systems
  • Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions
  • Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications