Customer service representative - Bilingual

Nordia - Sherbrooke, QC (il y a 30+ jours)

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Is the Customer service (Technical Support) position a career for you?

You can easily establish rapport with others?
You are eager on keeping up with new technologies?
You are recognized for your expertise in customer service?

If this fits you, you will appreciate this offer.

We are looking for empathetic, friendly and dynamic candidates to provide technical support related to phone, Internet and IP television product and services. On a day-to-day, our representatives are servicing business market customers of Canada’s largest communication company. This is a daytime work schedule (up to 6:00 p.m.) with weekday and weekend shifts.

What is expected from a Customer service (Technical Support) Representative:

Diagnose and execute technical troubleshooting for phone, Internet and IP television; products and services;
Takes pride in providing exceptional customer service and ensuring first call resolution;
Provide expert information or advice to customers on client’s products, services and offerings;
Continuously improve products and services knowledge.

Qualifications and position requirements to join the team:
High school diploma (completed);
Bilingualism ( English & French);
Interest for Internet and IP TV related technologies;
Proficiency with problem solving and decision making in a fast paced environment;
Able to multi-task (think, talk and type) on calls;
Comfortable with use of different web browsers (Explorer, Google Chrome);
Technical understanding of various operating systems: Windows & Macintosh;
Experience with web-based applications .

What we offer:
bilingualism premium of $1/worked hour and weekend premium
Competitive base salary - 17,00$ per hour (includes a 1,75$ premium on worked hours + 1$ for bilingualism);
Performance based incentive;
Bilingualism premium of $1/worked hour and weekend premium
Full time position;
Fully paid professional training and support to help you reach your potential;

Complete benefits plan after 6 months of service including:
Comprehensive insurance (medical, dental and life insurance);
Great discounts on telecommunications products and services.

Discover Nordia Sherbrooke at:

Class starts on March 23