Bilingual Small Business Specialist, Contact Centre - Full-Time

TD Bank - Montréal, QC (il y a 30+ jours)

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Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us.

Department Overview

Every single day is an adventure! Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals.

Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.

Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD. You'll help deliver a legendary experience to our business, our customers' lives and our communities.

Job Description

Start date: Friday, May 22nd 2020
Training: Mandatory 8 week, full-time, paid training starting May 22nd.

The training is provided Monday-Friday:
7:30am-3:30pm

Schedule after training: 4pm-midnight (for first 3-6 months)

It starts when you pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness with the bank. Every day, you will:
Provide customers with the best solutions and offer advanced guidance and expertise on how TD's digital assets can help them to meet their financial needs now and in the future.
Deliver outstanding service and/or sales support with moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time.
Play a key role in addressing concerns and providing subject matter guidance to customers and/or partners; and be accountable for problem solving and/or raising matters to the appropriate people.
Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
Gather and analyze data to identify and help solve complex problems; use sound understanding of process/policy risk when recommending exceptions outside general guidelines
Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer issues.
Provide expert advice to our SBB Customers on Small Business Deposit accounts, Business Visas, Business loans, Business lines of credit, Business Overdraft, Business Creditor Insurance, GIC s, and Treasury Investment Accounts as well as uncover referral opportunities for Merchant Services, Direct Trade F/X, Cash Management, Ceridian Payroll, Future Builder, Wealth and Commercial
Remain current of any policy and procedure changes and prepare for new product launches/enhancements.
Contribute to the achievement of team and department Legendary Experience Index (LEI).

Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, you'll be our voice at TD. Every phone call you answer, every message you send is your chance to shine!

Job Requirements

High school diploma and one (1) or more years of relevant experience
Bilingualism (French and English) is a requirement
Advanced skills and expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features
Sound communication skills to communicate unusual and/or complex content in a clear manner
Possess computer & multi-tasking skills
Thrive in a dynamic and time-sensitive environment
Advanced knowledge of our business and understand the functions of our various business areas
Passionate and engaging individual with a desire to consistently and compassionately deliver superior customer experience

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Job Family

Contact Centre

Job Category - Primary

Call Center

Job Category(s)

Call Center

Hours

37.5

Business Line

TD Canada Trust

Time Type

Full Time

Employment Type

Regular

Country

Canada

**Province/State (Primary)

Quebec

City (Primary)

Montreal

Work Location

7250 Mile End

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