IS Infrastructure Telephony Analyst

ABB - Brampton, ON (il y a 30+ jours)

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Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

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If you are looking for big, global challenges, IS is the place to come.
ABB's portfolio includes some of the most advanced power and productivity products and systems in the world. To help us work more efficiently, you need to understand the power and potential of information technology. If you have the energy, discipline and intellectual firepower to succeed, you will find almost limitless opportunities to stretch your thinking, expand your horizons and build your skills as you work with talented people all over the world.

IS Infrastructure Telephony Analyst will be responsible to maintain delivery services by responding to user requests.

Typical responsibilities for IS Infrastructure Telephony Analyst are not limited to: BAU support as this person will be expected to partake in infrastructureTelephony projects.

Your responsibilities
Provide support, training and documentation for users,
Evaluate user requirements and set priorities,
Support and trouble shoot End-user Configuration Requirements.
Assist in Infrastructure Telephony projects as requested by business
Maintain existing process and procedures
Communicate regularly with end-user
Collaborate with Vendors in providing support
Provide knowledge and technical expertise to resolve Issues.
Show initiative, finding opportunities to improve upon quality and continuous improvements of existing processes.
Ability to prioritize requests and distinguish pressing issues versus long term needs.
Provide assistance to end-users on general technical issues, in person, over the telephone or by remote-control sessions
Assist users with hardware or software questions; test all new software and troubleshoot as required
Troubleshoot infrastructure technical issues
Work with vendors to address software or hardware issues
Monitor and ensure optimal performance of applications, such as anti-virus and data backup
Document technical processes/procedures and maintain equipment inventories.
Provide on-call support in emergency situations, when needed.
Your background
Ability to learn and adapt quickly
Comfortable working in a fast-paced environment
Consistent execution of work with high level of efficiency & accuracy
Excellent organizational skills
Able to work with little supervision
Able to work quickly and accurately.
Capable of independently responding to tier 1 and tier 2 client requests.
Demonstrated prioritization skills, sound judgment, excellent communication (verbal and written) and interpersonal skills are required
Proven ability to think analytically and problem solve; results oriented
Will be flexible and adaptable to ever changing priorities, have the ability to work under pressure while maintaining a high attention to detail
Technical knowledge of IPhones and Androids hardware
Experience with Software and Hardware supporting Mobile Phones
Consumer hardware: PC’s, laptops, iPads,
operating systems: Windows, iOS, Android etc.
Business applications: MS Office, Project, Visio, IE etc.
Infrastructure hardware: Server, firewalls, switches, UPS, etc.
Server applications: Active Directory, IIS, email, DHCP, DNS, etc.
VOIP an asset
More about us

Named to Forbes 2020 list of top 15 employers in Canada, ABB values the dedication, commitment and expertise of our employees. ABB is an Employment Equity Employer and believes in an inclusive and diverse workforce. Committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to applicant with disabilities and encourage applicants to self-identify in the application process.