Translation Project Manager

SDL - Montréal, QC (il y a 4 mois)

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Job Description:
Role Description

The Project Manager manages all assigned Life Sciences projects in the most efficient manner possible in order to ensure client retention, satisfaction and ultimately repeat revenue growth. The Project Manager is the primary interface for our customers and manages a variety of project types (such as documentation, software, multimedia projects) with different levels of complexity. This Project Manager must be proactive, be able to handle shifting and changing priorities fast and effectively with strong written and verbal communication skills. The ideal candidate will ensure that project teams understand the scope, complexity and expectations of all assignments, and that the clients are kept fully informed as to the progress and financial status of their projects. Additionally, the Project Manager needs to manage and motivate the extended project team, ensuring actions are clearly delegated and that resource and quality issues are escalated in a timely fashion to departmental managers and the Program Manager. The Project Manager will also support the mentoring and training of assigned Project Coordinators.

Key Responsibilities

Delivery of projects that meet or exceed client expectations and achieve targeted levels of profitability.
Analysis of files using translation memory tools.
Compiling estimates and proposals for new or existing clients.
Adhering to the sales process and SDL project processes.
Close financial monitoring and control of projects through budgets, invoicing and change orders to ensure timely and final invoicing.
Strategic project planning involving best methodologies, processes, and risk assessments.
Accurate documentation and filing of all project related materials.
Identification and development of project/process improvement opportunities.
Provide clear and consistent communication with strong attention to service with Clients, and internal production teams.
Address any project issues and handle project escalations.
Monitoring and mentoring of any assigned Project Coordinators.

Performance Criteria

Account growth.

Profitability of projects as identified by budgets.

Client satisfaction levels assessed by feedback.

Numbers and levels of quality issues.

Effectiveness in advancing technology solutions.

Skills and Experience

Degree in either Business Administration, Life Sciences, or a related area or equivalent work experience

2 to 4 years of localization project management experience, preferably in Life Sciences

2 to 4 years of budget management experience

Extensive localization knowledge involving all aspects – Engineering, DTP, translation, testing and translation tools and methods

Experience growing accounts

Excellent written/verbal communication and presentation skills

Customer service experience

Proactive

Strong organizational skills

Ambitious and with a desire to learn and progress

Analytical and organized problem solving abilities

Able to meet deadlines and work under pressure