Member Service Representative

Mainstreet Credit Union Limited - Chatham-Kent, ON (il y a 7 mois)

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We are currently recruiting for the following position:
Position: Member Service Representative

Job Grade: 2

Location: 40 Keil, Chatham

Hours: part-time

Compensation: $16.96 to $21.20 per hour, (pay to commensurate with experience)

Starting Date: ASAP

Job Function:
The primary function of this role is to meet the needs of members in a friendly, efficient and courteous manner, striving to increase member satisfaction with the level of service provided. Able to provide a range of services to members including responding to inquiries, analyzing needs and assisting members to utilize the products or services which best meet those needs, processing member transactions, processing member requests for account updates and closures, and resolving problems with member accounts.

Duties & Responsibilities:
Provide prompt, courteous service to members, striving to increase member satisfaction and loyalty with the level of service provided
Provide assistance to members by answering questions and providing quality member service through a range of financial services, including deposits, withdrawals, and transfers; recording sales and referrals in ACE as appropriate
Identify and fulfill members' financial needs; cash/certify cheques, receive bill payments, order cheques, buy/sell foreign cash, prepare money orders and make referrals for travel insurance and assist members with access to their safety deposit boxes
Accept applications for plastics (Membercard and MasterCard credit cards)
Actively identify and promote traditional and alternative methods for the member to fulfill needs for account and credit union access
Maintain appropriate cash drawer limits and adhere to other risk management issues in accordance with credit union policy and teller standards
Balance cash consistently and within assigned time constraints
Effectively use ACE to further enrich the members’ specific profile and support the Advice Based Model
Handle member complaints in a courteous, professional manner, and escalate to supervisor as necessary
Refer members to advice staff for lending and investment needs
Actively support team, branch and credit union vision and missions with a positive and helpful attitude toward all team members
Assist with other duties such as ATM balancing, internet banking and night deposits/drop, wire transfers, etc., as required
Post investment/lending transactions
May be assigned to monitor and maintain treasury and ATM, ensuring cash on hand is adequate and not in excess
Use of Branch Capture – balance, scan cheques and post to GL’s
Full time MSR covers Senior MSR responsibilities during temporary absences such as vacation
Provide assistance as required with various reports, checking and scanning of documentation
Perform other duties as assigned

  • Demonstrated customer service skills
  • Ability to listen for member needs and match with appropriate business solutions (cross selling)
  • Friendly, enthusiastic attitude
  • Basic level computing skills
  • Excellent communication skills
  • Demonstrated propensity for thoroughness and accuracy
  • Commitment to continuous personal improvement
Mainstreet Credit Union welcomes applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.