At iTMethods, our mission is to provide the leading integrated DevOps SaaS Platform that enables companies to compete by securely delivering software faster and with higher quality.
Our DevOps SaaS Platform provides a flexible and integrated toolchain that allows development teams to focus on building software without having to maintain an ever-evolving set of DevOps tools and capabilities. The platform automates access to industry-leading applications from Atlassian, CloudBees Jenkins, GitHub, GitLab, Sonatype, JFrog, SonarQube and many more. It delivers enterprise security, hybrid integration, reliability, scalability and a host of platform add-ons that streamline the onboarding of users and teams across the enterprise.
Today leading companies in many industries including finance, software, media, retail and others rely on iTMethods' DevOps SaaS Platform and expertise for providing the best in DevOps and Cloud automation, applications services and management. Over the years we've won numerous awards, passed audit and certifications and gained the trust of our valued customers and partners worldwide.
We are very proud of our values, culture and our people. Our values are time tested and inform all our decisions. Our culture is focused on customers above everything. They are our most important priority and they help us shape our platform and improve customer experiences.
Reporting to the Senior Operations Manager, we're adding a Site Reliability Engineer to our Toronto team. As the first point of contact support, you'll work closely with enterprise customers, engineers, technology consultants, and various delivery teams to ensure maximum uptime for customers on our cloud DevOps platform.
We want a Site Reliability Engineer who looks to create repeatable processes and build upon their AWS knowledge; someone who looks to leverage automation to reduce human error and implement a self-healing environment with automatic recovery.
You're eager to provide great customer service; to drive efficiency in how we run our operations and respond to incidents. It's a chance to work with big-name customers, using a variety of tools as projects continuously enter and exit the pipeline. A curious individual, you enjoy experimenting with a range of cloud tools and want to play a crucial role in delivering and evolving our DevOps, cloud platform.
What's in it for you
Technical experience. You're committed to delivering and optimizing a resilient, monitored, highly-secure and complete solution on AWS. You will support configuration, monitoring, logging and automation. As the Site Reliability Specialist, you will keep up to date with cutting edge technologies and will learn new ways to automate solutions.
Tool functionality challenges. You want to take on the role of subject matter expert; advising customers on their Atlassian (JIRA/Confluence) and DevOps tools and cloud workloads. You will hone in your functional expertise on these tools by providing functional support to our customers using this toolset.
Exposure. You want to engage in and improve the whole lifecycle of services from inception and design through deployment, operation and refinement. You want to deliver high-quality experiences for customers on our platform.
Growth. You want to apply and expand your technical expertise including professional certification in AWS, Atlassian, and Jenkins. With a focus on continuous improvement and learning, you will ensure processes are efficient and delivered with consistency.
Act as a subject matter expert and advise customers on their Atlassian (JIRA/Confluence) and DevOps tools.
Configure and support customer environments including code deployments, optimization, and tool management.
Manage monitoring and logging solutions, identify issues proactively and mitigate them to improve the customer experience.
Troubleshoot and resolve escalated software and infrastructure-related issues and challenges.
Drive the continuous improvement of our managed services practice.
Explore and evaluate new and emerging software tools and technologies.
What you bring:
You bring a-can-do attitude and want to step up and lead on driving issues to resolution and processes to execution.
Drive, collaboration, initiative and self-motivation. You enjoy developing solutions to open-ended business problems. You can work within a team and independently on multiple concurrent initiatives.
Expertise. You have hands-on knowledge - and preferably certification in AWS. If you happen to have Jenkins, Git and Atlassian experience that would be a bonus. You have exposure to automation tools and end-to-end build and deployment processes. You have experience with:
Linux or Windows administration within a high availability environment.
Continuous integration best practices and tools including Jenkins.
Managing and supporting AWS or other cloud environments.
Configuration management, performance monitoring and alerting tools.
Flexibility. You are available to work rotating daytime shifts and participate in an after-hours on-call schedule.
Apply here or learn more on our website, Medium or LinkedIn.
iTMethods is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.