Member Services Representative

Buzz Fit Gym (St.Leonard) - Langelier, QC (il y a 30+ jours)

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Job Summary:
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to buzz fit members, prospective members and guests.

Essential Duties and Responsibilities:
-Greet members, prospective members and guests, providing exceptional customer service.
-Handle all front desk related activities including:
-Answer phones in a friendly manner and assist callers with a variety of questions.
-Check members into the system.
-New member sign-up.(online registrations)
-Take prospective members on tours.
-Facilitate needed updates to member’s accounts.
-Respond to member questions and concerns in a timely and professional manner and report to Assistant Manager or Manager as needed.
-Assist in maintaining the neatness and cleanliness of the club.
-Close shift for that business day.
-Cleaning machines and various club areas

Qualifications/Requirements:
-Customer service background preferred.
-Basic computer proficiency.
-A passion for fitness and health.
-Upbeat and positive attitude!
-Punctuality and reliability is a must.
-Weekend availability is mandatory.
-Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
-Strong listener with the ability to empathize and problem solve.
-Demonstrate diplomacy in all interactions while using appropriate behavior and language.
-High School diploma/GED equivalent required.
-Must be 18 years of age or older.
-Bilingual (French,English)

Physical Demands:
-Continual standing and walking during shift.
-Continual talking in person or on the phone during shift.
-Ability to work 3rd shift (overnights).
-Must be able to occasionally lift up to 50 lbs.
-Will occasionally encounter toxic chemicals during shift.

Job Types: Full-time, Part-time

Experience:

  • Customer Service: 1 year (Required)

Education:

  • Secondary School (Required)

Language:

  • French/English (Required)