Front Desk Receptionist - Client Service Professional

H&R Block - Brantford, ON (il y a 27 jours)

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We look at our Client's lives through taxes and find ways to help!

H&R Block is the world’s largest tax services provider and the leader in the tax preparation industry. Each year, H&R Block employs thousands of seasonal and part-time associates as Tax Professionals in our tax offices nationwide. With flexible options for those looking to earn some extra income or opportunities to grow a career with an industry leader, it is easy to see why so many Tax Professionals and Associates return to H&R Block each year!

H&R Block is currently seeking Front Desk Receptionists - Client Service Professionals to join our Team.

This is a seasonal contract position which ends April 30, 2020..

The Opportunity:

The Front Desk Receptionist - Client Service Professional (CSP) will deliver an outstanding Client experience by creating a warm and welcoming first, and last impression that exceeds the unique needs and preferences of each client. This is achieved by greeting/acknowledging each client, identifying his/her needs, and providing prompt and accurate information, while maintaining a pleasant and professional atmosphere.

Key Areas of Responsibility:

  • Greets and welcomes each in a personalized, friendly and inviting manner.
  • Determines the client’s service needs and assigns the client to an appropriate Tax Professional.
  • Answers the telephone in a professional manner, providing callers with basic information about services and fees when requested.
  • Receives and secures cash, cheques, debit/credit card receipts, and balances the cash as part of the mid-day or end-of-the-day closing procedures.
  • Records all transactions in the Point-of-Sale computer and completes bank deposits in accordance with the District Manager’s instructions.
  • Schedules client appointments with a solution that meets their needs.
  • Handles Client exits by assuring all current and future needs have been met.
  • Maintains proper office appearance and cleanliness.
  • Other duties as assigned.

Minimum Qualifications

  • High school diploma or equivalent.
  • At least one year experience in a direct Client service environment.
  • Exceptional customer service skills and proven experience to ensure an outstanding end-to-end Client experience.
  • Excellent verbal and written communication skills.
  • Ability to perform well in a fast paced environment.
  • Ability to multi-task with strong organizational and time management skills.
  • Knowledge of cash handling procedures is an asset.
  • Ability to operate a computer and applicable software packages.

We believe in our people and we want you to join our winning Team!

If you would like to apply for this role please email your resume.

Only those candidates selected for an interview will be contacted. H&R Block is an equal opportunity employer.

Job Type: Full-Time Contract, Part-Time Contract

Required education:

  • High school or equivalent

Job Type: Full-Time Contract, Part-Time Contract

Job Types: Full-time, Part-time