Account Representative - New Installations (Montreal)

Schindler - Montréal, QC (il y a 30+ jours)

Postuler dès maintenant

Primary Function

The Account Representative NI identifies opportunities through key customer contacts and industry information. He/She locates sources for sale of company products and services. The Sales Account Representative NI analyzes and reviews specifications and construction drawings to prepare estimates, prepare documentation for prospective and current customers, and ensure it is communicated appropriately.

Responsibilities

New Installation Sales

Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
Assemble and present information for new installation offerings
Identify and pursue potential customers to drive and support strategic growth objectives
Analyze customer needs and secure desirable business through application of company products and services
Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing

Process Management and Administration

Develop sales proposals and prepare estimates for the sale of company products and services
Assure full utilization of systems and follow best demonstrated practices (BDP)
Prepare and maintain required customer information and files in accordance with established procedures
Work in cooperation with Contract Control on sales contract agreements
Accounts receivable management for assigned accounts, and expedite final payment on new installation projects when the elevator is completed
Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures

Customer Orientation

Build and maintain favorable client relationships
Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized
Assist architects and/or developers with application of company products through layout data and specifications

Mobility needs you

Knowledge

Bachelors’ Degree – preferably in Engineering or Business
3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales of capital equipment, construction project management experience is an asset.

Critical Skills

Capable to read construction-based documents (specifications, drawings and contracts)
Proficient in MS Office
Bilingualism is a must (French and English, both spoken and written)
Communication: Communicate clearly and articulately
Customer Service: Demonstrate costumer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
Persuasion: Motivate customers to act or react in a manner to support business growth
Presentation: Ability to present materials clearly and engage audience
Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
Teamwork: Ability to interact with all levels and be an integral part of the operation