Case Manager Crisis Response

McGill University - Montréal, QC (il y a 30+ jours)

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Reporting to the Dean of Student, the Case Manager Crisis Response will work collaboratively and closely with the Dean of Students as well as other key stakeholders on and off campus. The Case Manager’s goals and objectives is to help maximize positive outcomes based upon individual assessments of students’ needs and provide appropriate follow-up with students. The Case Manager Crisis Response provides a main point of contact to: i) students who have an academic, and/or non-academic/personal concern, and are asking for help, by providing guidance and support, and ii) others who contact the Case Manager expressing concern for a student (i.e. an instructor, TA, staff member, student's friend, roommate, or parent, etc.). The Case Manager reaches out to these students and invites them to meet. Most students respond to the outreach and want to meet.

This position provides a first point of contact as well as follow-up for complex student situations. The Case Manager Crisis Response will manage and oversee management of students presenting with issues that often involve multiple stakeholders in a high-pressure environment. Case management is not therapy or counselling, but there is discussion with the student to understand the factors contributing to their struggle, talk about their objectives, and assess their need to which support service(s) can help them, ensuring there is a priority on the student’s wellbeing. The Case Manager does not act as an advocate or mediator.

The ideal candidate will demonstrate competence in crisis intervention and case management, will have the ability to multi-task, weigh competing demands, and exercise discretionary decision-making in a high-pressured environment with changing and conflicting priorities and tight timelines.

Duties and Responsibilities:
Provides a point of contact, intake & assessment for students presenting with academic and/or non-academic issues, either as a first point of contact or from a referral from a campus partner.
Manage & oversee the management of student cases, which can range from those who are in crisis, disruptive behaviour, to student’s needing assistance with complex & complicated problems. Oversees management of supports for students who are presenting in crisis with behaviour that is of concern to them or to others and need assistance navigating those supports
Ensures first response to student situations by mobilizing University resources.
Facilitates referrals to appropriate services and informs and/or mobilizes them to stabilize the situation and support the student.
Provides continual case management, including appropriate tracking & follow-up with students, in consultation with appropriate units on campus and community services.
Collaborates with Student Services, student associations and groups, other administrative units at the University, and the broader Montréal community.
Oversees accommodations & interventions by staff in appropriate units.
Builds and maintains positive collaborative relationships with various stakeholders who are closely connected to Student Life and Learning.
As required, influence the development of inclusive policies, protocols & procedures.
Remain current on best practices related to case management, threat assessment, and crisis intervention techniques and emerging research and strategies supportive of managing risk to self and/or others.
Manage administrative activities related to the Crisis Response/Threat Assessment Committee
Maintains records of ongoing involvement with students, supports mobilized, etc..
Must maintain confidentiality regarding all information gathered.

Education and Experience:
Undergraduate degree

Three (3) years' related experience

Other Qualifying Skills and Abilities:
Undergraduate degree (Social/Human Services) is preferred. Graduate degree with five (5) years’ experience in case management and crisis intervention, an asset. Must have knowledge in crisis intervention, suicide intervention and prevention, and case management practices; threat assessment training is an asset. Strong negotiations skills. Ability to take initiative, and work independently with minimal supervision; a proven ability to work cooperatively with others in an interdisciplinary team environment. Experience working with highly sensitive and confidential information; record of maintaining good working relationships in a large, diverse community. Familiarity with policies and procedures for students on campus and support services on and off campus would be an asset. Knowledge and understanding of student retention issues concerning international and indigenous students would be an asset. Willingness and ability to work flexible hours, including occasional weekends or evenings. Excellent verbal communication in English and French required, excellent written communication in English, written French an asset.

How to Apply:
Please submit your cover letter and curriculum vitae, clearly indicating the reference number, to Student Life and Learning at hr.dpsll [at]

The deadline to apply for this position is February 6, 2020 at 5:00 PM.

  • Current employees: please indicate your McGill ID number in your application.*
We thank all applicants for their interest in McGill University. However, Student Life and Learning will only contact applicants selected for an interview.

The masculine is used to lighten the text, without prejudice to the feminine form.

In order to maintain internal priority, McGill employees must apply within the delays specified in the MUNACA collective agreement for positions covered by the collective agreement or according to the personnel policies for positions covered by the personnel policies.

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [at] or 514-398-3711.

Student Life and Learning
Office of the Dean of Students

Salary Range:
(Grade 05) $56,800 - $71,100 (midpoint) - $92,500

33.75 (will be required to work some evenings and weekends and travel occasionally to Macdonald campus)

One (1) year

Reporting to:
Dean of Students

Reference no.:

Post Date:
Friday, January 24, 2020