Manager, Customer Experience

Rona - Beloeil, QC (il y a 24 jours)

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The responsabilities of the Customer Experience Manager are :
  • Balance out cash registers & safe deposit box, prepare deposits;
  • Provides cash and change to cashiers;
  • Schedules employees, dispatch tasks to be carried out and supervise the work of personnel under their responsibility;
  • Manage merchandise returns, exchanges, refunds and price warranties;
  • Ensure the smooth operation of the vault;
  • Ensure that the front end and service employees respect policies and procedures regarding loss prevention, breakage of goods and health and safety;
In addition, the Customer Experience Manager is expected to carry out Human Resources Management tasks:

  • Recruit department employees;
  • Guide, encourage and motivate their employees;
  • Train and evaluate employees;
Also, the following administrative tasks are under his/her responsibility:

  • Provide various daily reports;
  • Keep various statistics up to date in order to asses the department’s performance and productivity;
  • Comply with policies and procedures regarding loss prevention, breakage of goods and health and safety;
  • Perform other duties as requested by the supervisor.
### Job Requirements

Do you have a passion for leading and developing a team? Are you driven to increase sales and service? You have what it takes to be part of our team!