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Options Community Services - Surrey, BC (il y a 30+ jours)

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COUNSELLING SERVICES SENIOR MANAGER
Permanent Full Time (35 hours per week)

Counselling Services

The Counselling Services Senior Manager supports Options Community Services Society’s (OCS)
strategic vision, planning and service delivery in accordance with the society’s mission and goals
established by the E-team and is responsible for overseeing the development and delivery of
Counselling Programs, in accordance with legislation, regulations, contractual commitments,
society policies and commonly accepted practice standards.

Responsibilities include overseeing the day-to-day operations of Suicide Prevention Education and
Counselling (SPEAC), Sexual Abuse Counselling (SAC), Family Counselling, PEACE and Fraser Health
Crisis Line to ensure that the mandate and goals of the Programs and Options Community Services
Society (OCS) are met. The senior manager is actively involved in the planning, development and
implementation of effective and efficient services, and, as a member of the leadership team,
shares responsibility for the development of policies and plans affecting the services, human
resources and financial resources of the society as a whole.

KEY DUTIES AND RESPONSIBILITIES:
Develops, implements, and monitors program policies, procedures, and systems.

Oversees the day-to-day operation of the Sexual Abuse Counselling, Family Counselling and
Suicide Prevention, Education and Counselling programs.

Provides regular scheduled individual and group clinical supervision to program staff.

Oversee development, revision, implementation, and evaluation of new and existing programs
to ensure they are up-to-date, innovative, and meet emerging client needs.

Determines and develops annual program goals and objectives in consultation with staff, the
Executive Director, or designate and set and maintain quality levels through audits and
evaluations, ensuring all contract objectives are met

Monitor program risk controls, accountability systems, and utilization to the level in
Contribution Agreements, other contracts/business plans, ensuring program objectives are
met.

Lead and/or participate in the development of standard and complex funding proposals and
grants for new and revised contracts.

Maintain an efficient, effective and integrated approach to service delivery data collection,
evidence based best practices, and monitoring.

Oversee entering of current program data into electronic record systems to ensure funder
outcomes are aligned with contracts. Maintain accurate, complete and confidential client
records.

Ensures that accurate program and client records are maintained in a confidential manner in
accordance with the policies and standards of OCS and to adhere to the contractual
requirements of Ministry of Children and Family Development (MCFD) and other funders.
Regularly monitors program and client records on the electronic case management system
with regular clinical supervisory reviews of client records.

Prepares reports, describing quarterly and yearly statistics and program outcomes.

Ensures effective case planning and management, and accountability to referring
authorities/agencies.

Ensures the programs meet and maintain compliance with all relevant accreditation standards.

NOTE: Applicants not selected for an interview will not necessarily be notified. Posted: 02/27/2020
Options Community Services Society is an equal opportunity employer
committed to hiring a diverse workforce. OCS Posting #A21516

Discusses problem situations and assists in the development of solutions and may participate
directly in the provision of services to resolve difficult or sensitive issues or problems.

Is familiar with Child Welfare and Protection issues and maintains a working knowledge of
MCFD policies and procedures. Maintains a positive working relationship with MCFD personnel
and other community organizations to collaboratively provide service to clients and
community. Is involved in contract negotiations as required.

Liaises with other agencies, makes referrals as needed, and promotes and fosters a close
connection within the community. Represents and/or promotes counselling services and the
society at inter-agency and community meetings.

Manages fiscal, staff and material resources of the program and makes annual budget
recommendations.

Develops funding proposals in consultation with program staff, executive director or designate
and funder.

Must maintain a sound knowledge of the contracting process and standard contract terms and
conditions.

Performs other related duties as required.

Clinical

Maintains current knowledge of counselling modalities, best practices in relation to the target
population, culturally agile service provision, trauma informed interventions and practice.

As needed, administer assessments to determine client concerns, problems and case
outcomes. Specifying case outcomes early and concretely.

Participates in Integrated Case Management as needed, including transition and discharge
planning.

Provide individual, couple and/or family counselling using a trauma informed approach
focused on resolving issues of abuse and neglect.

Provide statistical and/or narrative reports on services.

Maintain client and service records in accordance with MCFD requirements, COA standards and
agency policy.

May maintain a caseload of clients.

Community Relations

Maintain effective relationships with government, stakeholders, service partners, volunteer
community groups, organizations, and committees to coordinate the provision of services,
influence where appropriate, foster partnerships, collaborate, and exchange information.

Maintain current knowledge of local, provincial and federal services, resource persons, and
significant initiatives of importance to OCS and the community.

Human Resources

Supervise, provide direction, ongoing feedback, support and recognition to Program Managers
and other direct report staff to maximize individual and team performance.

Administration and Finance:
Manage the financial integrity and accountability of programs, monitor expenditures within
existing budgets and guidelines, report out, and make budget recommendations.

Apply the policies and standards of OCS program manuals, Health and Safety guidelines,
completion of critical incident and safety reports, and WorkSafeBC safety standards.

Research, compile and submit funding, trend, statistics, research information and other
reports as requested by the Deputy Executive Director, E-Team, Chief Executive Officer,
funders and others.

NOTE: Applicants not selected for an interview will not necessarily be notified. Posted: 02/27/2020
Options Community Services Society is an equal opportunity employer
committed to hiring a diverse workforce. OCS Posting #A21516

QUALIFICATIONS

Education, Training, and Experience:
Master’s degree in a relevant discipline preferably in Clinical Counselling. Equivalent
education and experience will be considered.

Five or more year’s successful experience in a management position, preferably in a not-for-
profit community service organization.

Awareness of legislation, regulations and practice standards relating to financial and human
resource management and the delivery of counselling services. Knowledge of counselling
techniques, legal, ethical and technical issues faced by supervisors of professional counsellors,
and services supporting children, youth, families and mental health consumers.

Knowledge of issues related to women, families, youth and the indigenous population,
including intimate partner violence, substance use, parenting and child protection.

Extensive experience in supervision of professional counsellors and administrative staff.

Valid First Aid/CPR certificate and current CPI certificate.

Must have an appropriate valid Driver's License, reliable vehicle, and insurance as per agency
policy.

Job Skills and Abilities:
Excellent understanding of issues including best practices for addictions, mental health,
families and children.

Specialized skills and demonstrated competency in the treatment areas of family counselling,
sexual abuse, suicide prevention and counseling in other related areas.

Expertise/experience as a clinical supervisor.

Excellent ability to provide clinical assessments, formulations and treatment plans.

Excellent knowledge of evidence-based practices for clinical presentations.

Excellent oral, written, facilitation, reporting, and interpersonal communication skills.

Demonstrated teamwork, leadership and supervisory skills.

Demonstrated knowledge of financial management and the contracting process.

  • An eligibility list will be maintained for up to 6 months