Warranty Administrator

Rolls-Royce Motor Cars Quebec/Karma Montreal/Maserati Montreal - Montréal, QC (il y a 30+ jours)

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Experienced warranty administrator required for processing warranty claims for high-end car dealership. Tasks include, but are not limited to:

o Processes warranty claims.

o Verifies the manufacturer’s criteria.

o Authorizes all warranty claims.

o Completes the documents required to process the claims, forwards them to the manufacturer and follows up.

o Ensures that the amounts claimed correspond to the criteria of the manufacturer.

o Follows up on claims, to obtain prompt payment.

o Completes pre-authorization applications in contentious cases, forwards them to the manufacturer and follows up.

o Identifies exceptional cases which may result in special agreements with the manufacturer/supplier; completes the required documents and follows up.

o Analyzes claims denied by the manufacturer and, if applicable, resubmits them as soon as possible or obtains authorization to cancel them.

o Ensures that clients are invoiced for uncovered and unauthorized claims.

o Analyzes and reviews credits (amounts claimed which must be defrayed by the dealer).

o Reviews claims exceeding the time frames prescribed by the manufacturer/supplier or which are not processed in the regular manner.

o Provides the controller with the documents required to process the accounting paperwork, the amounts receivable, payments and credits for warranties.

o Advises internal personnel in warranty provisions or changes.

o Ensures that defective parts are returned to the manufacturer/supplier.

o Keeps up-to-date on all the manufacturer’s recalls and bulletins.

o Performs other tasks, based on management requirements and instructions.

Job Types: Full-time, Permanent

Salary: $40,000.00 to $45,000.00 /year

Experience:

  • Claim Management: 1 year (Required)