Experienced warranty administrator required for processing warranty claims for high-end car dealership. Tasks include, but are not limited to:
o Processes warranty claims.
o Verifies the manufacturer’s criteria.
o Authorizes all warranty claims.
o Completes the documents required to process the claims, forwards them to the manufacturer and follows up.
o Ensures that the amounts claimed correspond to the criteria of the manufacturer.
o Follows up on claims, to obtain prompt payment.
o Completes pre-authorization applications in contentious cases, forwards them to the manufacturer and follows up.
o Identifies exceptional cases which may result in special agreements with the manufacturer/supplier; completes the required documents and follows up.
o Analyzes claims denied by the manufacturer and, if applicable, resubmits them as soon as possible or obtains authorization to cancel them.
o Ensures that clients are invoiced for uncovered and unauthorized claims.
o Analyzes and reviews credits (amounts claimed which must be defrayed by the dealer).
o Reviews claims exceeding the time frames prescribed by the manufacturer/supplier or which are not processed in the regular manner.
o Provides the controller with the documents required to process the accounting paperwork, the amounts receivable, payments and credits for warranties.
o Advises internal personnel in warranty provisions or changes.
o Ensures that defective parts are returned to the manufacturer/supplier.
o Keeps up-to-date on all the manufacturer’s recalls and bulletins.
o Performs other tasks, based on management requirements and instructions.
Job Types: Full-time, Permanent
Salary: $40,000.00 to $45,000.00 /year