Do you have what it takes to join one of Canada's Best Managed Companies?
Mainland Ford is currently seeking a full-time Warranty Clerk with Ford experience to join their Service Department.
About the Role
The Warranty Administrator supports the Service Department in reviewing and submitting all warranty claims efficiently to ensure a high level of claim acceptance and warranty compliance.
Schedule: Monday - Friday 8:00am - 4:30pm
Salary: Competitive based on experience
Primary Duties and Responsibilities:
Process and submit all warranty claims within the guidelines of Ford Canada
Achieve high percentage of claims paid first time submitted
Maintain claims schedule with few outstanding claims
Analyze claims denied by the manufacturer and, if applicable resubmit as soon as possible or obtain authorization
Reconcile vendor accounts and schedules on a weekly/monthly basis
Maintain complete and accurate warranty records
Assist and support team members with warranty compliance and processes as necessary
Remain abreast on manufacturer’s or supplier’s criteria when pertaining to warranty compliance
Follow up on claims to obtain prompt payment
Ensure all codes, operations, parts and sublet charges are accurate
Verify history, mileage and in service date of vehicles prior to claim submission
Maintain knowledge base on claim procedures, bulletins and campaigns
Additional duties as assigned by Management
Minimum 2 years of experience as a Warranty Clerk within a Ford Automotive Dealership
Strong attention to detail and organizational skills
Excellent written and oral communication skills with fluency in English
Maintain positive, professional working relationship with Ford Representatives
Excellent interpersonal and relationship-building skills
Superior customer service skills with the desire to exceed expectations
Strong computer skills - MS Office applications, Outlook, Dealer Socket
Valid Class 5 driver's license with a clean driver’s abstract
Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group also known as "TAG", is an industry-leading, diversified dealer group representing 12 major OEM brands through 11 dealerships located across British Columbia. We have recently been recognized as one of Canada’s Best Managed Companies and have been awarded the Canadian Automotive Industry Laureate Award for Business Innovation.
Our business is a people business, and we constantly invest in our team's development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.
Careers with Trotman Auto Group provide:
Development training opportunities through our exclusive TAG University and TAG Leadership Academy
Competitive compensation package including benefits and pension program
Versatile career in a dynamic and growing Company
Close-knit team and energizing environment
Are You Our Missing Piece?
Dealership: Mainland Ford