243 Consumers Road, Toronto, Ontario, M2J 4W8
Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
Why this role is important?
This position reports directly to the SR Director, Cosmetics Operational Performance & Customer Experience. This role has direct accountability on all technology that is placed on the cosmetics iPads. The position writes business requirements for eClienteling and validates business requirements for all Cosmetic iPad Applications, works as a project leader and liaison for all Cosmetic iPad Applications (currently eClienteling, Assisted Selling, MPOS, Field Force, Ship-to-Store Order Tracker) and leads deployment/release (end-to-end) and reviews content of communications for all Cosmetic iPad Applications. The incumbent is responsible for providing assistance regarding all aspects of Clienteling and Assisted Selling Operations Support including trouble shooting, training and development, testing changes, process and productivity improvements, updates to the system and Service Desk knowledge base documents. This position supports Cosmetics Specialists and Stores ensuring full utilization of the cosmetics iPad. The Cosmetic iPad is a critical component of the Beauty customer experience and has delivered incremental lift to our top tier Optimum customer spend and overall Beauty Sales.
Writing, reviewing and/or testing business requirements for Cosmetic iPad Applications (five) and Cosmetic iPad
updates (iOS, ipa, browser, proxy)
This position requires the incumbent to understand the software application detailed functionality of all Cosmetic iPad Applications and Settings. This also includes understanding where the functional opportunities are and isolating areas to develop Cosmetic iPad applications further.
Managing end-to-end deployment of all Cosmetic iPad Applications including successful execution to the iPad, maintaining an accurate release schedule and reviewing support documentation for both stores and NSC.
Organizes and leads pilots, engaging multiple teams
Reviews pilot feedback and leads national rollout execution
Responsible for all Cosmetic iPad application rollout communications
Creator/Owner of Assisted Selling, eClienteling and Order Tracker documents and entire support webpages
Works with departments to determine appropriate communication vehicles for stores and/or office
This position reviews defects/enhancements for eClienteling, Assisted Selling and the ship-to-store digital Order Tracker and provides and/or reviews the business requirements for upgrades. Responsible for all development and creation of training material. Works with departments to determine appropriate communication vehicles for stores and/or office. Responsible for identifying opportunity areas in business units to help increase utilization of the entire Cosmetic iPad.
Creates WebExes, Job Aids, Release Notes
Works with ITSD to develop KBs (Key Business Insights)
Communicate with various stakeholder groups (NTT, Access Request, Hybris, Network, IT IS-Messaging) to ensure their understanding of the operational implications of workarounds, as well as update them with any changes or concerns
Responsible for validating all Releases in UAT and Production, including full testing and provides a Go No Go
recommendation to direct report, Director Cosmetics Operational Excellence and Customer Experience.
Manage and analyze data – use the information to create case scenarios for testing in UAT and Production
Documents and communicates possible barriers or process improvements
Provides detailed updates and required changes to all teams involved
Participate in any work planning meetings with IT relating to all Cosmetic iPad Applications
Ability to work on all projects surrounding/impacting/affecting the Cosmetic iPad
Training of Cosmetic Coordinators via CC specific job aids, WebExes, hands on training, store tours.
Support stores and STCs of Capital Project locations
Support Capital Projects process by managing the regular and timely maintenance and distribution of support material
Skills and Experience:
Knowledge of a professional discipline
Technical specialties, related processes and/or people issues requirements
Capable of implementing practical procedures of systems which are moderately complex
Leadership and organizing skills may be required.
Highly developed organizational, analytical, problem solving, and communication skills with strong focus on detail and quality
Solid communication and Presentation skills required
Ability to put training material together for store teams and resources
Demonstrates strong business acumen
Team player and self-starter
Career driven and keen to learn and contribute
Self-starter: demonstrated initiative and problem-solving skills and willingness to learn
Presents results & recommendations to business
Strong project management skills and team leader
Skilled in research, negotiations and multitasking
Curiosity about the Beauty industry and key trends
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Type of Role:
Temporary with Benefits (Fixed Term)
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.