The role: CRM Execution Project Specialist - Sports
We are looking for a CRM Execution Project Specialist to join our Delivery Management team, based in our Bulgaria service office.
Why we need you: -
The role involves coordinating across all production teams as required to ensure CRM assets are approved and ready to go live by the required date. Our CRM Delivery Management team has ownership over all agreed The Stars Group customer facing CRM communications, taking promotions from inception to live.
You will manage all pre-approved communications to customers via the desktop and mobile apps for all relevant markets and languages, with regular QAing of all CRM channels to ensure they are error free and will ensure all CRM comms goes live on time, and are executed to the highest standard. You will work to ensure 'through the line' consistency in all Sports CRM communications and ensure sensible customer journeys are implemented across all CRM campaigns.
You will set up split testing of communications as requested by stakeholders to ensure optimal performance and best possible results across different markets. You will be acting as a ‘gate keeper' of all CRM communication to ensure projects requested are reasonable and justified. You will help identify gaps in current tool capabilities where efficiency is being lost, recommend improvements / new tool ideas and will work closely with other Group CRM teams to develop and maintain strong working relationships.
You will be responsible to align production resources across teams to ensure the Sports GMT Calendar can be fulfilled. You will project manage promotions and marketing activities as per the Sports GTM Calendar, ensuring they flow correctly through the production process and adhere to production SLAs. You will prepare and QA all global and regional campaigns to ensure complete accuracy before being deployed to customers. This will include uploading and testing of mailers, graphics and push notifications.
Who are we looking for: -
We are looking for a highly organised and methodical individual with excellent attention to detail.
You should have exposure or knowledge of online CRM or experience in email marketing (either in the form of production, design or marketing).
As the ideal candidate, you will have: -
Experience in marketing and/or promotions, preferably within the online gaming industry. You should be highly organised and methodical, with excellent attention to detail. Working to strict delivery deadlines you must have an aptitude for multi-tasking and work well under pressure. You can maintain a positive attitude, with the ability to problem solve and adapt to changing business requirements.
You'll need strong interpersonal skills with the ability to build relationships across departments and preferably knowledge of basic HTML coding. Interest in/knowledge of Sports is desirable.
What's in it for you?
The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and also like to throw in a discretionary annual performance bonus. In addition, we provide advice and financial relocation assistance to those moving to Bulgaria.
We offer health and dental insurance for you, your partner and your children (if you all live at the same address). In addition, you are entitled to a personal allowance interest which encourages our employees to upskill themselves or pursuit a hobby. A baby bounty is offered to our employees as well, granting 1000 BGN upon the birth of a child.
Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career. In the office there is always free fresh fruit, snacks and drinks. In addition, we contribute a certain amount to the transportation and lunch expenses of our employees.
Our employees can always enrol to our sports program, and in terms of relaxation we have a playroom, including a PlayStation and a pool table. Our social team organise great events; including our sensational summer and Christmas parties.