You are a true Hospitality Professional and have a deep understanding and proven track record of success and operational excellence. You know how to deliver a superior result for the guest, the employees, your community and of course for the ownership via the bottom line. You are THE key executive at your property, with a team looking to you for guidance and, as their leader, you ensure that guests are wowed by a caring, well-trained and highly motivated staff. In the role of General Manager, you will:
The Buck Stops at Your Desk -- oversee all departments - the managers and supervisors as well as the staff all report to you either directly or indirectly. Bottom line is that it is your job to ensure a safe and guest centric environment, as well as a positive employee experience so you need expertise in all phases of hotel management -- food & beverage, sales & marketing, revenue management, rooms, housekeeping, engineering, spa, human resources, etc.
Walk the Talk -- walk your hotel every day, taking key managers with you so they can learn through your eyes and mentorship. Identify and thank departments that deserve kudos as well as those areas that need training, maintenance, or some other improvement. While out, talk to guests and to staff to ensure all is going as it should, actively listening for where you can help / improve the experience. You should know your team and they should know you.
Be a Finance Guru -- set the standards, policies and procedures and then keep a pulse on operational and financial performance. Actively manage the budget process. Be proactive vs. simply reactive to ensure you areas are accurately forecasting for optimal staff and supply levels and at the same time maximizing profit, all while delivering an exceptional guest experience.
Be a Visionary and an Innovator --let your passion for the industry and your vision inspire your staff to build a great team of individuals driven to do their best, executing successful and innovative strategies which drive profit to the bottom line.
Be the Communicator -- work closely with both the corporate team and your ownership to understand their priorities and expectations so you can share their vision with your team.
Be Manager on Duty.
Education & Experience
At least 4 years of progressive experience in senior hotel management required, with prior general management experience or company experience required 4-5 year degree in Hospitality or Business Management preferred Must have proven leadership and management skills At least 8 years of progressive experience in a hotel required, experience in F&B and rooms required Must have a thorough knowledge of hotel operations, and possess excellent communication, organization, and multi-tasking skills. Proven ability to grow profitable revenues Previous management experience required Proficiency with Microsoft office required; knowledge with Marriott hotel systems and CI/TY preferred Prior flag experience always preferred and sometimes required
- Long hours sometimes required.
- Some evening work/meeting required.
- Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
The iconic Algonquin Resort has been awarded as Best Place to Work in Canada, Best Place to Work Retail and Hospitality, certified Great Place to Work in 2019 along with many other recognitions in previous years. The Algonquin Resort has the charm of a resort environment with the Marriott brand supporting it.
Inspired by history and authentic charm, we are the first Autograph Collection Hotel in Canada. A Maritime tradition in its second century of impeccable service, The Algonquin Resort blends old world charm with modern luxury and is one of Canada's premium historic seaside resorts. Overlooking the picturesque Passamaquoddy Bay sits the unique Tudor-style "Castle-by-the-Sea". Since 1889, this idyllic New Brunswick Resort has welcomed iconic leaders, world royalty and travelers with warm, authentic Maritime hospitality. Our resort includes 233 guest rooms, a indoor pool with a three storey waterslide, over 19,000 sq. ft of event space, fitness centre, spa, restaurant, lounge, clubhouse and the recently redeveloped Algonquin Golf Course. The Autograph Collection is Marriott's ensemble of strikingly independent hotels. From near to far, iconic to historic, openly seductive to charmingly secluded, each destination has been curated for its bold originality, rich character and uncommon details.