Dispatcher – Part-time
Red Mountain Resort is looking for an experienced part-time Dispatcher to join our Patrol team. This position reports to the Patrol Director and must be available to work weekends and early morning start times. The Dispatcher will be responsible for coordinating an effective communication link between all departments, maintaining radio dispatch logs, data entry, providing walk-in first aid, and monitoring weather reports, performing daily on-hill staff check-in and out.
Receive all incoming calls related to patrol, lift maintenance, lift evacuations, emergencies, ambulance and other items requiring dispatch.
Inform all appropriate personnel and departments if problems occur such as lift delays.
Record all time and data for clearances, lift openings, lift line status, run condition checks, patrol sweeps, and on-hill staff check-in and out
Ensure accident report forms are filled out properly and enter data into Canada West Ski Areas Association program on a regular basis
Ensure HR and Safety Director is informed of any staff injuries requiring further medical attention and providing First Aid records
Record data and coordinate all snowmobile movements in log. Ensure all snowcats are off the hill prior to opening
Receive and dispatch all weather data
Continuously review and update Patroller’s locations
Review Patroller’s accident forms submitted for completeness and accuracy
Ensure all advanced protocols are reported daily
Design and develop daily operation forms
Ensure all daily operations data is filed efficiently and accurately
Coordinate First Aid room activities during emergencies
Receive data and dispatch RCMP during Search and Rescue (SAR) operations
Maintain all data during SAR operations and update RCMP and SAR as required
Implement or assist with the implementation of emergency response procedures
Assess ski hill conditions and needs based on preparedness/response as outlined by Patrol Director
Grade 12 Education
Must have previous radio experience as a Dispatcher, preferably in the ski industry
Must have a current Level 3 Occupational First Aid Certificate or PEAK NUEc3/NUOFA3
Must be familiar with and experienced using radio protocol, able to speak clearly, understand, transmit, receive and record information accurately.
Must have solid geographic knowledge of Red Resort ski area to include major lift zones, locations, access, all areas named on trail maps and location of all signage, lift evacuation tees and toboggan points.
Must have strong decision-making skills under pressure, and be able to relay clear, concise, and accurate information to all departments
Demonstrated ability to deal with individuals and situations that may be stressful or demanding in order to resolve problems, clarify issues and provide efficient service
Able to multi-task, prioritize, and organize a large workload
Well versed in all administrative tasks including documentation, meeting minutes, meeting coordination, scheduling etc.
Proficient and experienced using all Microsoft office programs including Word and Excel
Basic knowledge or past experience with emergency procedures
Demonstrated ability to work independently with limited direction and supervision
Able to effective build and maintain working relationships with all other staff members
Only qualified applicants will be contacted for interviews.
Wage rate: In accordance with the USW collective agreement.
Please forward resume with covering letter to:
Red Mountain Resort
Attention: Kim Winter
Box 670, Rossland, BC V0G 1Y0
Email: email@example.com Closing date: January 27, 2020