Under the direction of the Associate Registrar and in collaboration with the Admissions team, this position is responsible for supporting student admissions activities from enquiry to acceptance into the College.
Processes applications and supporting documentation in preparation for applicant review.
Assesses and determines eligibility of applicants according to established criteria and procedures.
Admits, declines, and recommends alternative academic pathways to College programs.
Performs clerical functions such as routine data entry using the Colleague system, verifying student information, updating lists/forms, typing correspondence, producing acceptance packages, and administering waitlists.
Responds promptly to a large volume of written and verbal enquiries from prospective students, applicants, and recruitment agents regarding admissions activities such as program requirements, documentation requirements, admission statuses, and program start dates.
Authenticates official documents for Canadian and International applicants according to established procedures.
Communicates with Deans and academic departments regarding admissions activities such as the review of applicants’ eligibility, admittance processes, application numbers and program capacities.
Adheres to college and legal requirements regarding the privacy and confidentiality of student information and records.
Carries on all admission functions during the absence of the Admissions Officers including providing assistance and training to personnel directly related to the admission process.
Promotes a positive work atmosphere by interacting and communicating in a professional manner that demonstrates mutual respect with students and colleagues.
Engages as part of a team in contributing to and accomplishing the vision, mission, and goals of the College and in supporting the aspirations and needs of our learners.
Performs other related duties as assigned.
Skills & Qualifications
Minimum two year diploma in office or business administration with a minimum of two years recent related experience within an educational environment, preferably within a Registrar’s office. An equivalent combination of education and experience may be considered.
Knowledge of post-secondary operations, program offerings, and admission/registration policies and procedures.
Excellent written and verbal communications skills.
Excellent organizational skills and ability to set priorities when encountering conflicting demands.
Ability to effectively work with and provide information, assistance, and related services to the public, faculty, staff, administrators, and students in a tactful, pleasant and helpful manner.
Ability to work independently and as a member of a team – working harmoniously with others.
Excellent data entry skills and ability to accurately enter information into software databases.
Strong computer skills, including word processing (MS Word), familiarity with a large student information system (preferably Colleague) and proficiency in using spreadsheets (MS Excel) and database software (MS Access).
Ability to work well and problem solve in a high volume environment, fulfilling the demands of the position at peak periods (e.g. application deadlines and registration periods).
Strong understanding of cross-cultural communication and an ability to demonstrate effective cross-cultural communication and problem-solving skills under pressure.
Accurate keyboarding skills at a minimum 40 wpm and alpha/numeric (data entry) skills of 100 key strokes per minute.
Ability to maintain confidentiality and privacy requirements with regard to the position and to student information.
Ability to exercise tact, discretion, good judgement and diplomacy.